Qureos Mentor

2seasonhotels

Commis I is responsible for the daily food preparation and duties assigned to meet the set standard and qualities; Filipino nationality
Competencies
Make sure all food is prepared according to the type of menu designated by the Sous Chef or Chef de Partie.
Make sure quality and quantity meets our standard.
Notify Sous Chef or Chef de Partie of any problems or complaints as when they arise.
Be able to work in another area when needed and take part in cross training when directed.
Be able to assist in same day preparation and advance preparation for another station as instructed by the supervisor.
Be able to come to any and all kitchen meetings whilst on duty or otherwise.
Follow clean as you go policy and keep work area clean at all times.
Do not leave your section without doing the final check.
All food items for storage must be covered, dated and labelled accordingly.
Observe proper food rotation first in first out.
Performs duties common to all Rank and File and non-supervisory personnel and other duties as may be assigned.
Ensure that the equipments are correctly handled and maintained.

COMMIS I

Reports for duty punctually wearing the correct uniform and name badge at all times.
Attends the morning briefing at the beginning of the shift.
Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.
Cleans assigned rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
Inspects all facilities, furniture and fixtures and reports any damage to the Supervisor for action and follow-up.
Delivers the clean linen according to the par stock established.
Clear dirty linens through Linen Chute from the floors.
Informs Order Taker of any missing/broken items and linen found in rooms.
Attends to the guests requests and queries courteously and promptly in the course of duty.
Delivers flowers to VIP rooms and assist with any other tasks relating to the flower shop.
Does special general cleaning in guest rooms as per housekeeping daily, weekly and monthly schedule and occupancy level.
Cleans staircases, corridors, windows and pantries on the assigned floors as and when requested
Cleans and stores all the equipment in its proper place and keep s pantries well arranged.
Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
To provide turndown services as per the hotel standard when assigned for Turndown service.
Re-stocks the trolley &amp; pantries for the next day.
Keeps all housekeeping areas clean and tidy.
Is present and active in the training sessions provided by the hotel.
Participates in the multi-skilling philosophy of the department.
Is aware of the company s Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensuring that these are put into practice in our daily work activities.
Is aware of and understands the Department Performance Plan.

HOUSEKEEPING ATTENDANT

Responsible in managing online and offline campaigns, marketing-related events, press relations, and partnerships
Manage the production of all promotional material, including gathering of supporting data and collateral material.
Takes photographs of all internal functions, Banquet and Conference functions and VIP s in the hotel visiting.
Attends all events and promotions.
Submits a monthly report to the Assistant Marketing and Communications Manager updating on all matters related to the activities within the department.
Maintain an effective working relationship with all members of target media, electronic and print, local, national and international to encourage and maximize coverage of all events and promotions.
Attends division and general meetings whenever required.
Identifies and maintain a general database of potential sponsors for all events and target specific ones related to each event separately.
Keen negotiating skills to handle potential sponsors and ultimately close advantageous arrangements.
Self motivator and outgoing enabling to socialize and meet with potential sponsors and clients.
Writing skills to formulate all correspondence related to the sponsorship proposals, negotiations and letters of thanks and appreciation.
Assists in the events management with the concerned departments within the Hotel to make sure that all branding for sponsors is as agreed in contracts.

MARKETING EXECUTIVE

To provide an efficient and friendly check-in according to company directives
To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
To inform all relevant departments regarding special guest requests
To be fully aware of hotel room rates, availability, promotions, services and facilities.
To be fully aware of the hotel's selling status in order to maximize room occupancy, average room rates and additional revenue.
To act efficiently as a general cashier as detailed in the FO SOP manual.
To take reservations for accommodation according to company policy.
To deal efficiently with all tasks delegated by the FOM S.AFOM or AFOM as detailed in the SOP manual
To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.
 To liase with Shift leader and Housekeeping to ensure an efficient supply of rooms
 To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual
To accept cash, approved credit cards, travellers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual
To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
To operate the safety deposit box system
To be responsible for the daily ring around sheet when the hotel is forecasted over 80% occupancy
To carry out a smooth and efficient check-out to encourage return guests
To be responsible for the clearing of the departure Box
To print out a list of departures still to check-out liasing with Housekeeping to clear all departures in opera.
To be able to complete all daily tasks laid out in the Reception Check-lists
To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Shift Leader/Duty Manager.
To know the correct way to upsell creating the opportunity to maximise revenue.
To keep the Front office management informed of any faults or complaints reported.
To ensure that all guest and Internal messages are relayed promptly and accurately

FRONT DESK AGENT

Attends regular training sessions in line with the departmental SOP s i.e. guest care, product knowledge, grooming standards, up-selling, etc.
Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
Works (hands on) towards the timely set up of the assigned Food &amp; Beverage outlet, according to the meal settings and in line with the opening hours.
Handles the guest greeting upon arrival and their seating through the hostess.
Ensures that under no circumstances the entrance is left unattended.
Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
Reports cleanliness and maintenance issues to the immediate Supervisor.
Handles guest complaints as per instructions or consults the immediate Supervisor.
Does all mise en place work according to the whole day service requirements.
Attends all regular departmental briefings and contributes to an open communication within the assigned team.
Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Familiar with the company s internal policies and safety procedures
Helps in other areas of the Hotel if the situation requires.
To be responsible for cashier s house fund, and its safekeeping.
To ensure that a check is made and recorded in the POS system for every food &amp; beverage sale in the outlet.
To ensure that a check is made and recorded in the POS system for any meals consumed by colleagues, or any service offered to guests as complimentary or entertainment.
To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
To prepare cashier s summary and tally it with Micros (POS) reading at the close of his shift.
To printing and tally transaction list from credit card machines with physical check, and Micros reading.
To prepare deposit envelope, write the deposit amount in cashier s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier s deposit sheet.

WAITRESS