Qureos Mentor

Diabolocom

<div><div>About Diabolocom</div><div>
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative, cloud-based contact center solution leverages AI-driven technologies to optimize the customer experience. We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels, ensuring premium voice quality, real-time analytics, and robust global scalability. 
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<div>Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. With offices in Europe, the USA, Brazil, and the UAE, and 350+ clients operating in 60+ countries, we are constantly evolving and seeking talented individuals to join our team. 
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<div>As part of our exponential growth, we are strengthening our internal engineering team and opening a Senior QA Engineer position in our Message Squad.</div><div></div><div> 
About the Message Squad</div><div>
The Message Squad is dedicated to creating and evolving services that enable our clients to interact with various text-based communication channels. Initially focused on email, using Java 21 and Spring Boot, we have since expanded to a Golang-based solution that supports any text channel through a system of adapters. 
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<div>Our services already include SMS and WhatsApp, with plans to integrate Facebook Messenger, Instagram, RCS, and more. We use gRPC for synchronous communication and RabbitMQ for asynchronous messaging. RabbitMQ is central to our scaling strategy and requires careful handling to maintain message state consistency. Our primary data store is PostgreSQL.</div><div></div><div> 
QA and the Shift-Left Approach</div><div>
On the QA side, we develop and maintain automated tests using Kotlin and Gherkin. Our test coverage extends across:
</div><ul><li>UI tests</li><li>Backend API tests</li><li>RabbitMQ interactions (simulating specific messaging scenarios)</li></ul><div></div><div> 
We practice a shift-left approach, involving QA from the earliest stages of feature planning. This ensures we maintain a user-centric perspective, influence implementation details when necessary, and distribute test coverage responsibilities among QA, frontend, and backend teams.</div><div></div><div> 
What&rsquo;s next for the Message Squad?</div><div>
In the coming year, we plan to:
</div><ul><li>Expand our text-channel integrations to include Facebook Messenger, Instagram, and RCS.</li><li>Enhance existing features, such as enriched text formatting and forwarding capabilities.</li><li>Collaborate on cross-team features with product owners and other squads.</li><li>Support client issues in partnership with project management.</li></ul><div></div><div> 
Our team currently consists of:</div><ul><li>2 QA engineers</li><li>6 backend developers</li><li>2 frontend engineers</li><li>1 team lead</li></ul><div></div><div> 
What We&rsquo;re Looking For:</div><ul><li>Experience in automated testing (Kotlin preferred, but other languages such as Java are welcome).</li><li>Understanding of message queues (RabbitMQ preferred).</li><li>Experience working with relational databases (PostgreSQL preferred).</li><li>Because we integrate with various communication protocols such as IMAP/SMTP for email, SMPP for SMS, and external APIs for platforms like WhatsApp, our QA engineers need adaptability and a willingness to learn new standards quickly. We encourage deep dives into logs, database queries, and active problem investigation to identify root causes and maintain a high-quality user experience.</li><li>Innate curiosity and attention to detail.</li></ul><div></div><div> 
What We Offer:</div><ul><li>A collaborative and innovative team environment.</li><li>The opportunity to work on cutting-edge distributed communication systems.</li><li>Career growth opportunities within a fast-growing global company.</li><li>Flexible work arrangements and remote work options.</li><li>A supportive team that values innovation and knowledge-sharing.</li></ul><div></div><div> 
Recruitment Process:</div><ul><li>Technical challenge on HackerRank platform to assess general level</li><li>Quick review of your background, experience and fit for the project</li><li>Live coding interview with Team Lead of the squad
</li><li>Test Strategy interview with the squad QA Lead and Head of QA</li><li>Final interview with Alexander, our Head of Software Engineering</li></ul>
<div>At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.</div></div>

Senior QA Engineer

<div>
 
 
 Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.
 
 
 
 
 
 
 
 Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
 
 
 
 
 
 
 
 As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
 
 
 
 
 
 
 
 We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 
 Diabolocom is rapidly expanding and establishing a strong global presence. We&rsquo;re looking for a dynamic Regional Sales Manager to drive our growth across the Middle East. In this role, you&rsquo;ll capitalize on our CCaaS and proprietary AI solutions&mdash;hosted on national clouds in the GCC&mdash;to chart our success in the region.
 
 
 
 
 
 
 
 This position reports to Diabolocom's Chief Sales and Marketing Officer and involves regular collaboration with our CEO, who plays a key role in our international expansion.
 
 
 
 
 
 
 
 Your Missions:
 
 
 &nbsp;
 
 
 
 
 
 
 
 Market Entry Strategy:
 
 
 Develop and implement a robust lead generation and market entry strategy for the Middle East region. This includes identifying key sectors, potential customers, and strategic partners.
 
 
 
 
 
 
 
 Customer &amp; Partner Engagement:
 
 
 Identify, engage, and build relationships with potential customers and partners in the region. Clearly communicate how our solutions can help them enhance customer loyalty and drive revenue growth. Tailor our value proposition to address the specific needs of the Middle Eastern market.
 
 
 
 
 
 
 
 End-to-End Sales Process:
 
 
 Manage the entire sales cycle from prospecting to closing deals. This includes targeting appropriate companies and decision-makers, delivering compelling presentations, responding to RFQs, negotiating terms, and finalizing agreements.
 
 
 
 
 
 
 
 Cultural &amp; Market Adaptation:
 
 
 Ensure all business development activities are culturally adapted to the Middle Eastern market, understanding local business practices, decision-making processes, and customer expectations.
 
 
 
 
 
 
 
 KPI &amp; Performance Management:
 
 
 Define and track Key Performance Indicators (KPIs) and develop action plans to achieve commercial targets. Regularly review and adjust strategies to ensure the company meets its growth objectives in the region.
 
 
 
 
 
 
 
 Customer Success &amp; Retention:
 
 
 Build and maintain strong, long-lasting relationships with customers and partners by deeply understanding their needs and demonstrating our capability to support complex customer journeys through state-of-the-art customization, industrialization, and automation.
 
 
 
 
 
 
 
 Cross-functional Collaboration:
 
 
 Work closely with global teams to align strategies and share market insights. Provide regular feedback on regional market trends, customer expectations, and competitive landscape to ensure continuous improvement and alignment with global objectives.
 
 
 
 
 
 
 
 Compliance &amp; Localization:
 
 
 Stay informed about local regulations, industry standards, and compliance requirements in the Middle East. Ensure that all business activities adhere to these regulations, and adapt our offerings as necessary to meet local needs.&nbsp;
 
 
 
 
 
 
 
 You demonstrate the following skills and track record:
 
 
 
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Fluency in both
 
 
 modern Arabic language
 
 
 and English
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Proven track record of driving revenue in B2B SaaS or cloud contact center solutions
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Deep familiarity with the Middle Eastern market landscape, including local regulations, business culture, and competitive dynamics
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Strategic mindset with an entrepreneurial drive: able to define and execute market expansion plans, adapt to changing conditions, and innovate
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Outstanding communication and presentation skills, including the ability to convey technical value propositions and build trust with C-level stakeholders.
 
 
 
 
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 What you&rsquo;ll find at Diabolocom
 
 
 
 
 At Diabolocom, you&rsquo;ll experience the energy of a fast-growing tech company paired with the closeness of a supportive team. Here&rsquo;s a snapshot of what awaits you:
 
 
 
 
 
 
 
 A Global Adventure
 
 
 : We currently span 8 countries and 15 nationalities. You&rsquo;ll be at the heart of our Middle East expansion&mdash;based in Dubai or Riyadh with frequent regional travel&mdash;shaping our growth story firsthand.
 
 
 
 
 
 
 
 Cutting-Edge Tech &amp; Autonomy
 
 
 : Work with advanced CCaaS and AI solutions while enjoying the freedom to drive initiatives, make key decisions, and help define our roadmap.
 
 
 
 
 
 
 
 Collaboration &amp; Inclusive Culture
 
 
 : You&rsquo;ll collaborate across diverse teams&mdash;product, marketing, sales, R&amp;D, support, and more&mdash;in an environment where every voice matters and has a real impact.
 
 
 
 
 
 
 
 Growth &amp; Celebration
 
 
 : We&rsquo;re at a pivotal stage of expansion, offering ample room to grow professionally and develop leadership skills. And when success calls for celebration, we head to memorable team-building events in places like Ibiza, Porquerolles, or Corsica!
 
 
 
 
 
 
 
 Meaningful Influence
 
 
 : From transforming customer experiences to crafting innovative solutions, your contributions will be seen and valued. Our team is big enough to thrive globally, yet small enough for your impact to truly shine.
 
 
 
 
 
 
 
 Does this opportunity appeal to you? Let&rsquo;s talk!We are curious people and can&rsquo;t wait to meet you!
 
 
 
 
 
 
 
 Recruitment process:
 
 
 
 
 &nbsp;
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Interview with Alexander, our Talent Acquisition Lead
 
 
 
 
 &bull;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Interview with Fr&eacute;d&eacute;ric, our CEO
 
 
 
 &bull;&nbsp; &nbsp; Case Study
 
 
 &bull;&nbsp; &nbsp; Case Study Presentation to Giorgia, our CSMO
 
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Regional Sales Manager - Middle-East

Join Diabolocom and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.