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Law Office of Keith Altman

Job Description: Student Defense Advisor / AdvocatePosition Title: Student Defense Advisor / AdvocateReports to: Director of Student DefenseLocation: Remote (National Scope)Employment Type: Full-TimePosition Summary: The Student Defense Advisor at K Altman Law provides direct support and advocacy for students involved in disciplinary actions, academic integrity violations, Title IX proceedings, and other institutional investigations or sanctions at the K-12 and higher education levels. This role involves client communication, case management, drafting, advocacy in school administrative proceedings (non-legal), and coordination with attorneys when needed.Key Responsibilities: Client Advocacy &amp; Support- Serve as the primary point of contact for assigned student clients.- Guide students through internal school or university processes, including hearings, appeals, and investigative meetings.- Research K-12 and university policies and applicable federal/state laws.- Provide emotional and strategic support to clients navigating stressful or high-stakes proceedings.Case Management- Manage a caseload of student defense matters (typically 20&ndash;25 cases).- Ensure timely documentation, updates, and progress in each matter.- Track and manage deadlines for filings, hearings, and communications with educational institutions.Writing &amp; Documentation - Draft written responses to disciplinary charges, appeal letters, impact statements, and institutional correspondence.- Prepare clients for administrative meetings or hearings with talking points, coaching, and relevant documentation.Collaboration &amp; Legal Coordination - Coordinate with firm attorneys as appropriate for cases that require legal representation or escalate to litigation.- Maintain accurate and timely records in Clio and other firm platforms.- Participate in strategy sessions with legal teams and leadership.Qualifications: - Bachelor&rsquo;s degree required; Master&rsquo;s in Education, Counseling, Social Work, or related field preferred.- Prior experience in student advocacy, college advising, school administration, or educational compliance is strongly preferred.- Knowledge of Title IX, FERPA, student conduct codes, and institutional disciplinary processes.- Excellent written and verbal communication skills.- High emotional intelligence and ability to support students in crisis.- Self-starter with the ability to work independently in a remote setting.- Familiarity with law firm operations or administrative proceedings is a plus.Core Competencies: - Client-Centered Communication- Empathy and Active Listening- Strong Analytical and Critical Thinking Skills- Detail-Oriented Execution- Time Management and Prioritization- Team Collaboration- Discretion and ProfessionalismJob Types: Full-timeSalary: From $50,000/per yearSchedule:<ul><li>Monday to Friday,</li><li>Occasional weekend availability</li></ul>Work Location: RemoteJob Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: Remote

Student Defense Advisor

Job Description: Intake ManagerPosition Title: Intake Manager Reports To: Sr. Director of Operations Location: Remote (National Scope) FLSA Status: ExemptAbout K Altman LawK Altman Law is a national law firm specializing in Student Defense Advocacy, Special Education Advocacy, Title IX Litigation, and Complex Civil Litigation. We represent students, families, and educators nationwide, with a commitment to protecting educational rights and ensuring access to fair treatment. Our team includes experienced attorneys, credentialed advocates, and professionals with backgrounds in education, administration, and social services. We operate in a fully remote environment, leveraging cutting-edge technology&mdash;including HubSpot and Clio&mdash;to deliver exceptional client service.Position SummaryThe Intake Manager is responsible for leading, supervising, and optimizing K Altman Law&rsquo;s intake operation. This role ensures that all incoming inquiries are handled promptly, professionally, and in alignment with the firm&rsquo;s vetting standards, client service values, and revenue goals. A key focus will be on maximizing HubSpot&rsquo;s capabilities to manage lead flow, track conversions, generate performance analytics, and automate intake processes. HubSpot development and customization skills are a plus.Key ResponsibilitiesLeadership &amp; Team Management<ul><li>Supervise a team of intake specialists and call screeners handling 800&ndash;1,000+ first-time intake calls weekly.</li><li>Train, coach, and mentor staff to meet performance and conversion goals.</li><li>Ensure team adherence to SPIN-based questioning, emotional engagement, and fact-based vetting criteria.</li><li>Conduct regular 1:1 and team meetings to review performance, address challenges, and reinforce firm values.</li></ul>Operations &amp; Workflow<ul><li>Oversee the full intake lifecycle&mdash;from first inquiry to consultation scheduling and engagement close&mdash;within HubSpot.</li><li>Implement and maintain HubSpot automation for lead assignment, follow-up reminders, and task tracking.</li><li>Manage coverage schedules to ensure peak performance during high-volume periods.</li><li>Oversee and refine case qualification processes to align with firm strategy.</li></ul>Performance &amp; Reporting<ul><li>Use HubSpot dashboards and reporting tools to monitor KPIs, including:</li><li>Lead-to-consultation conversion rate</li><li>Consultation-to-engagement conversion rate</li><li>Declined cases and reasons</li><li>Client satisfaction scores</li><li>Response times for new inquiries</li><li>Produce weekly and monthly performance reports for leadership.</li><li>Leverage data insights from HubSpot to identify training needs, staffing adjustments, and process improvements.</li></ul>Technology &amp; Compliance<ul><li>Serve as the primary HubSpot power user for the intake team.</li><li>Maintain data accuracy, confidentiality, and compliance with all applicable laws and ethical rules.</li><li>Collaborate with Marketing to improve lead quality, integrate HubSpot with marketing campaigns, and track ROI.</li><li>Ensure seamless integration between HubSpot, Clio, and other firm systems.</li></ul>Qualifications<ul><li>Minimum of 5 years of experience in intake, client services, or sales management in a law firm or professional services environment.</li><li>Proven success managing a high-volume, remote intake or call center operation.</li><li>Strong understanding of law firm business models and conversion-focused intake processes.</li><li>Advanced proficiency with HubSpot CRM (required) and Clio (preferred).</li><li>Experience configuring HubSpot pipelines, custom properties, workflows, and reporting dashboards.</li><li>HubSpot development experience (e.g., custom modules, API integrations, advanced automation) is a plus.</li><li>Exceptional leadership, coaching, and communication skills.</li><li>Analytical mindset with the ability to interpret performance metrics and act on insights.</li><li>Ability to thrive in a fully remote, fast-paced, and results-driven environment.</li><li>Experience with CallRail and RingCentral is a plus.</li></ul>Core Competencies<ul><li>HubSpot Mastery &ndash; Optimizes CRM usage to improve conversion rates and client experiences.</li><li>Client Service Excellence &ndash; Delivers exceptional client experiences, even in high-pressure situations.</li><li>Team Leadership &ndash; Motivates, develops, and retains high-performing team members.</li><li>Data-Driven Decision-Making &ndash; Uses CRM analytics to drive operational improvements.</li><li>Process Optimization &ndash; Leverages technology to streamline and enhance intake workflows.</li><li>Emotional Intelligence &ndash; Balances empathy with objectivity in vetting prospective clients.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Performance-based incentives tied to conversion and revenue goals.</li><li>Comprehensive benefits package including health, dental, vision, and 401(k).</li><li>Fully remote work environment.</li><li>Opportunities for professional development and advancement.</li></ul>Job Type: Full-timePay: $45,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Please state your salary Requirements</li><li>While you can live and work in any US time zone, we require meetings that occur during normal business hours in the Eastern Time Zone. Would be able to accommodate that?</li><li>What experience do you believe qualifies you for this role?</li></ul>Work Location: Remote

Legal Client Intake Manager

Join Law Office of Keith Altman and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Law Office of Keith Altman

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Student Defense Advisor

Legal Client Intake Manager