Qureos Mentor

P3+Uplift

<div>
 
 
 About the Role
 
 : The IT Support Analyst will join a highly customer service&ndash;oriented team responsible for the provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and audio/video (A/V) systems.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Deliver outstanding first-contact customer service and communicate effectively with end users.
 </li>
 <li>
 Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system, maintaining high levels of customer satisfaction.
 </li>
 <li>
 Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely.
 </li>
 <li>
 Assist with onboarding and setup for new employees, including workstation, account, and access configuration.
 </li>
 <li>
 Provide hands-on and remote support for A/V systems, including conference room equipment, live event setups, and company-wide Zoom broadcasts.
 </li>
 <li>
 Maintain and perform routine checks on conference room and collaboration technology to ensure reliability.
 </li>
 <li>
 Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
 </li>
 <li>
 Support identity and access management processes; assist with Okta user provisioning and SSO configurations.
 </li>
 <li>
 Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus.
 </li>
 <li>
 Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred.
 </li>
 <li>
 Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users.
 </li>
 <li>
 Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
 </li>
 <li>
 Ensure compliance with security policies, SOX requirements, and incident reporting standards.
 </li>
 <li>
 Assist with and document recurring IT operational and security processes.
 </li>
 <li>
 Contribute to continual improvement efforts within the IT Service Desk.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Associate&rsquo;s degree in a computer-related field or equivalent training required.
 </li>
 <li>
 5&ndash;7 years of hands-on IT support experience in an enterprise or fast-paced environment.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills.
 </li>
 <li>
 Experience supporting both Windows and macOS environments.
 </li>
 <li>
 Familiarity with Salesforce and Jira platforms is a plus.
 </li>
 <li>
 Hands-on experience supporting Zoom and Microsoft Teams for A/V and event use.
 </li>
 <li>
 Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
 </li>
 <li>
 Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
 </li>
 <li>
 Basic understanding of network fundamentals, VPN, and endpoint security awareness.
 </li>
 <li>
 Ability to work independently, collaboratively, and cross-functionally to resolve complex issues.
 </li>
 <li>
 Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.
 </li>
 </ul>
 
 
 
 
 
 Duration:
 
 6 months with possibility for extension.
 
 
 
 
 
 
 Location:
 
 Austin, TX (3 day hybrid).
 
 
 
</div>

Information Technology Support Analyst

Join P3+Uplift and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

P3+Uplift

ABOUT_COMPANY

Information Technology Support Analyst