Qureos Mentor

PanScience Innovations LLP

OPERATIONS MANAGER / COOPosition Level: Senior / Leadership (Reporting to Founder/Director)Salary Range: &#8377;45,000 - &#8377;65,000/month + performance bonus (15-20%)Experience Required: 7-10 years in HVAC, cleanroom systems, or air purificationJob Title: Operations Manager / Chief Operations Officer (Interim)Key Responsibilities:1. Technical &amp; Product:<ul><li>Design and standardize positive pressure room systems for different room sizes (small 100-150 sqft, medium 200-350 sqft, large 350+ sqft)</li><li>Create installation standard operating procedures (SOPs) with 3-4 week timeline</li><li>Develop quality assurance protocols and testing procedures</li><li>Specify components and maintain relationships with 2-3 key suppliers</li><li>Conduct installation quality checks and troubleshooting</li></ul>2. Operations:<ul><li>Oversee installation processes and ensure timelines are met</li><li>Build and train installation technician team</li><li>Manage inventory of materials and spare parts</li><li>Create maintenance protocols and checklists</li><li>Establish health, safety, and compliance standards</li><li>Manage logistics for deliveries and installations</li></ul>3. Strategic:<ul><li>Advise on scalability of systems and processes</li><li>Recommend technology upgrades (IoT monitoring, smart controls)</li><li>Identify operational bottlenecks and propose solutions</li><li>Prepare for geographic expansion (Bangalore, Mumbai)</li></ul>Key Skills:<ul><li>HVAC system design or cleanroom experience</li><li>Project management</li><li>Team leadership and training</li><li>Problem-solving and technical troubleshooting</li><li>Vendor/supplier management</li><li>Quality control mindset</li></ul>Success Metrics:<ul><li>Installation timeline: Maintain 3-4 week standard</li><li>Quality: 95%+ customer satisfaction on installation</li><li>Cost control: Keep per-unit cost on lower side</li><li>Team development: Train 2-3 technicians to quality standard</li><li>Zero safety incidents</li><li>Day 1 Priorities: Meet with suppliers, lock in pricing</li><li>Design 3-4 system templates</li><li>Create installation SOP documentation</li><li>Interview and hire installation technicians</li><li>Establish supplier and inventory management system</li></ul>Job Type: Full-timePay: &#8377;45,000.00 - &#8377;65,000.00 per monthWork Location: In person

Operations Manager

MAINTENANCE TECHNICIANPosition Level: Mid-level Technician / Service SpecialistSalary Range: &#8377;22,000 - &#8377;32,000/month + monthly bonus (&#8377;2,000-3,000 based on customer satisfaction)Experience Required: 3-4 years in field service, HVAC maintenance, or equipment serviceReports To: Operations Manager / Senior Installation TechnicianKey Responsibilities:1. Monthly Maintenance Visits:<ul><li>Execute scheduled monthly maintenance for all active customers</li><li>Inspect HEPA filters and pre-filters for condition and replacement needs</li><li>Replace filters according to standard maintenance protocol</li><li>Inspect blower unit and check for vibrations or unusual sounds</li><li>Verify ducting for blockages or damage</li><li>Test control systems and thermostat functionality</li><li>Record air quality readings (PM2.5 measurements)</li><li>Clean and inspect all visible components</li></ul>2. Customer Interaction:<ul><li>Communicate professionally with customers during visits</li><li>Explain maintenance findings and answer customer questions</li><li>Educate customers on filter replacement benefits</li><li>Collect feedback on system performance</li><li>Document customer issues or concerns</li><li>Provide recommendations for additional services (air quality monitoring, deep cleaning)</li><li>Maintain neat and organized appearance during customer visits</li></ul>3. Documentation &amp; Reporting:<ul><li>Complete maintenance checklist for each visit</li><li>Take photos of filters and system components before/after</li><li>Record maintenance details in CRM system</li><li>Report any technical issues or equipment failures immediately</li><li>Prepare maintenance reports for customer billing</li><li>Maintain accurate time and mileage logs</li></ul>4. Parts &amp; Inventory:<ul><li>Carry required spare parts and filters on each visit</li><li>Monitor inventory levels and alert supervisor of shortages</li><li>Transport and handle parts carefully</li><li>Return unused parts to inventory storage</li></ul>5. Safety &amp; Compliance:<ul><li>Follow all safety protocols during customer premises access</li><li>Maintain professional behavior and confidentiality</li><li>Respect customer property and privacy</li><li>Adhere to infection control measures</li><li>Report safety concerns to management</li></ul>Key Skills:<ul><li>HVAC or equipment maintenance experience</li><li>Customer service skills</li><li>Attention to detail and precision</li><li>Problem-solving abilities</li><li>Safe work practices</li><li>Basic technical knowledge</li><li>Reliable transportation and valid driver's license</li><li>Physical fitness for climbing, lifting</li></ul>Success Metrics:<ul><li>Complete 20-25 maintenance visits per month (ramp up to 30-40 by Month 6)</li><li>First-call resolution rate: 90%+</li><li>Customer satisfaction score: NPS 45+</li><li>Parts accuracy: Zero shortages or incorrect parts</li><li>Documentation: 100% completion rate on maintenance reports</li><li>Safety: Zero safety incidents</li><li>Day 1 Priorities: Meet customer service coordinator to understand scheduling system</li><li>Review maintenance SOP and checklist procedures</li><li>Inspect inventory and parts organization</li><li>Meet senior technician to understand system components</li><li>Plan route optimization for first customer visits</li></ul>Job Type: Full-timePay: &#8377;22,000.00 - &#8377;32,000.00 per monthApplication Question(s):<ul><li>What is your notice period (in DAYS)?</li><li>What is your current CTC (in INR)?</li><li>What is your expected CTC (in INR)?</li></ul>Work Location: In person

Maintenance Technician

CUSTOMER SERVICE &amp; MAINTENANCE COORDINATORPosition Level: Mid-level / Coordination Salary Range: &#8377;22,000 - &#8377;30,000/month + performance bonus (10%)Experience Required: 3-4 years in customer service, operations coordination, or field service managementReports To: Operations Manager / FounderKey Responsibilities:1. Maintenance Scheduling &amp; Operations:<ul><li>Manage monthly maintenance calendar for all active customers</li><li>Schedule maintenance visits 1 week in advance with 24-hour reminders</li><li>Coordinate with technicians to optimize routes and reduce travel time</li><li>Track maintenance completion and generate reports</li><li>Monitor filter inventory and reorder based on maintenance schedules</li><li>Prepare maintenance kits for each technician visit</li></ul>2. Customer Communication:<ul><li>Respond to customer inquiries within 24 hours</li><li>Schedule consultation calls and installation appointments</li><li>Send monthly reminders for maintenance due dates</li><li>Handle maintenance complaints and escalations</li><li>Collect customer feedback post-installation and post-maintenance</li><li>Maintain customer database with accurate information</li></ul>3. Documentation &amp; Reporting:<ul><li>Record all maintenance activities and customer interactions in CRM</li><li>Generate monthly maintenance and performance reports</li><li>Track KPIs: customer retention, response time, satisfaction scores</li><li>Maintain customer contact lists and communication history</li><li>Prepare invoice and billing documentation</li><li>Document spare parts usage and recommend inventory replenishment</li></ul>4. Quality Assurance:<ul><li>Quality-check technician reports for completeness and accuracy</li><li>Follow up on any outstanding issues or concerns</li><li>Collect and analyze customer satisfaction feedback Identify training needs for maintenance team</li><li>Track customer churn and identify at-risk accounts</li></ul>Key Skills:<ul><li>Customer relationship management</li><li>Strong organizational and time management skills</li><li>CRM system proficiency</li><li>Attention to detail Communication (phone, email, messaging)</li><li>Problem-solving mindset Basic technical knowledge (air purification systems)</li></ul>Success Metrics:<ul><li>Response time to customer inquiries: &lt;24 hours (95%+ compliance)</li><li>Maintenance scheduling efficiency: 90%+ on-time completion</li><li>Customer retention: 95%+ annual retention</li><li>Inventory accuracy: 98%+ inventory count accuracy</li><li>Customer satisfaction: NPS 45+</li><li>Day 1 Priorities: Set up CRM system (customer database, scheduling, communication)</li><li>Develop customer communication templates</li><li>Create maintenance scheduling SOP</li><li>Build customer database from Phase 1 installations</li><li>Establish filter inventory tracking system</li></ul>Job Type: Full-timePay: &#8377;22,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>What is your notice period (in DAYS)?</li><li>What is your current CTC (in INR)?</li><li>What is your expected CTC (in INR)?</li></ul>Work Location: In person

Customer Service & Maintenance Coordinator

Join PanScience Innovations LLP and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PanScience Innovations LLP

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Operations Manager

Maintenance Technician

Customer Service & Maintenance Coordinator