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Queens Surgical Corp Inc.

E-Commerce &amp; Operations Coordinator - Queens Surgical CorpAbout Queens Surgical CorpQueens Surgical Corp is a trusted provider of high-quality surgical instruments and medical equipment, serving healthcare facilities since 1996. We're embarking on a digital transformation to modernize our online presence and expand our reach to medical facilities nationwide. We need a dynamic professional to manage our e-commerce operations and drive our digital growth.Role OverviewWe're seeking an E-Commerce &amp; Operations Coordinator who will manage our entire digital ecosystem. You'll handle our online store, oversee the complete order-to-fulfillment cycle, coordinate vendor orders and inventory, and execute multi-channel marketing strategies to drive growth in the medical equipment sector.Key ResponsibilitiesE-Commerce &amp; Order Management<ul><li>Maintain and optimize our WIX-based website, including product listings, descriptions, specifications, and pricing</li><li>Manage large-scale product catalog with hundreds of SKUs, ensuring data accuracy and completeness</li><li>Coordinate with external vendors (photographers, content creators) to develop product images and descriptions</li><li>Process and manage all incoming orders from retail, B2B, and wholesale customers</li><li>Coordinate order scheduling with our network of 100+ suppliers and vendors</li><li>Update inventory levels in real-time as orders are placed and vendor shipments arrive</li><li>Track order fulfillment status and manage customer communications throughout the order lifecycle</li><li>Implement and maintain product categorization and search functionality</li><li>Ensure all product certifications and compliance documentation are current and accessible</li></ul>Inventory &amp; Vendor Coordination<ul><li>Monitor stock levels daily and identify reorder points for fast-moving products</li><li>Place orders with vendors based on inventory needs, customer demand, and lead times</li><li>Maintain updated inventory records across all channels (WIX store, internal systems, vendor platforms)</li><li>Coordinate with suppliers to track incoming shipments and update expected arrival dates</li><li>Reconcile physical inventory with system records</li><li>Manage relationships with vendor representatives for pricing, availability, and delivery schedules</li></ul>Sales &amp; Business Development<ul><li>Process quote requests from medical facilities and provide accurate pricing and availability</li><li>Proactively reach out to hospitals, surgical centers, and clinics for bulk orders</li><li>Develop relationships with procurement managers and surgical department heads</li><li>Create and manage accounts for repeat institutional buyers</li><li>Coordinate with logistics for large shipment scheduling and tracking</li></ul>Marketing &amp; Lead Generation<ul><li>List and optimize products across multiple platforms (medical marketplaces, Google Shopping, LinkedIn)</li><li>Execute email marketing campaigns to medical professionals and procurement teams</li><li>Manage social media presence on LinkedIn, creating content for healthcare professionals</li><li>Implement SEO strategies to improve organic search rankings</li><li>Create product launch campaigns for new surgical equipment</li><li>Generate and nurture leads through content marketing and outreach</li></ul>Analytics &amp; Reporting<ul><li>Monitor website traffic, conversion rates, and sales metrics</li><li>Track inventory turnover and identify fast-moving products</li><li>Analyze customer buying patterns and recommend inventory adjustments</li><li>Report on marketing ROI and campaign performance</li><li>Gather and respond to customer feedback for continuous improvement</li></ul>Required Qualifications<ul><li>2+ years experience in e-commerce operations, preferably in B2B or medical/healthcare</li><li>Experience with WIX e-commerce platform or willingness to quickly learn new platforms</li><li>Proven experience managing large product catalogs (200+ SKUs) with detailed specifications and attributes</li><li>Proven experience managing order processing, vendor coordination, and inventory management</li><li>Ability to coordinate with external vendors (photographers, designers, writers) to create product content at scale</li><li>Strong organizational skills to juggle multiple vendor orders, customer orders, and inventory updates simultaneously</li><li>Experience with e-commerce platforms (WIX, Shopify, BigCommerce, WooCommerce, or similar)</li><li>Familiarity with B2B sales cycles and institutional purchasing processes</li><li>Strong understanding of digital marketing channels (email, SEO, paid ads, LinkedIn)</li><li>Excellent written communication skills for customer correspondence and marketing content</li><li>Detail-oriented with ability to maintain accurate inventory records</li><li>Comfortable working independently in a fast-paced environment</li><li>Proficiency with spreadsheets and inventory tracking systems</li></ul>Preferred Qualifications<ul><li>Experience in medical device or healthcare industry</li><li>Knowledge of medical terminology and surgical procedures</li><li>Familiarity with FDA regulations and medical device compliance</li><li>Experience with CRM systems and marketing automation tools</li><li>Background in managing large-scale B2B accounts and vendor relationships</li><li>Google Ads and LinkedIn Ads certification</li><li>Experience managing inventory for products with varying lead times and supplier reliability</li></ul>Performance MetricsYou'll be measured on:<ul><li>Monthly online sales growth</li><li>Order processing accuracy and turnaround time</li><li>Inventory accuracy and stock availability rates</li><li>Number of new institutional accounts acquired</li><li>Website conversion rate improvements</li><li>Customer satisfaction scores</li><li>Marketing-generated lead volume</li></ul>To ApplyPlease submit your resume along with:<ul><li>A brief description of an e-commerce project you've managed from start to finish</li><li>Examples of how you've managed large product catalogs and coordinated with external vendors for content creation</li><li>Examples of how you've managed vendor relationships and inventory coordination</li><li>Examples of successful B2B marketing campaigns you've executed</li><li>Your approach to managing inventory for specialized products</li></ul>Pay: $45,151.75 - $65,215.01 per yearWork Location: In person

E-Commerce & Operations Coordinator

Join Queens Surgical Corp Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Queens Surgical Corp Inc.

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E-Commerce & Operations Coordinator