Qureos Mentor

Staccato

<div>Description:

The Staccato Experience Specialist is a pivotal role in advancing Staccato&rsquo;s legacy of excellence by delivering a high-touch, elevated experience to our most valued clientele. Positioned at the intersection of personalized service and strategic sales growth, this role is responsible for driving prospective outreach, cultivating lasting relationships, expanding a curated book of business, and generating revenue across all brand suites. 
Acting as a trusted advisor to both prospective and current customers, you will guide individuals through the Staccato journey with tailored touchpoints, white-glove service, and an unwavering commitment to delivering an above-standard experience. Through proactive engagement, expert product education, and in-person appointment hosting, you will ensure every interaction reflects the premium nature of the Staccato brand. This role contributes meaningfully to both immediate sales performance and long-term brand loyalty. Whether assisting first-time enthusiasts or long-standing VIPs, you will play an instrumental role in deepening trust, unlocking new opportunities, and defining what it means to be part of the Staccato family.
Proactive Sales Engagement<ul><li>Conduct personalized outreach to high-value and prospective clients to drive engagement and conversion.</li><li>Execute strategic follow-ups after product purchases, experiences, and events to deepen relationships.</li><li>Maintain a pipeline of qualified leads and opportunities using Salesforce and other CRM tools.</li><li>Consistently meet or exceed daily, weekly, and monthly outreach and sales KPIs.</li></ul>
Revenue &amp; Membership Conversion<ul><li>Promote and close sales across memberships, experiences, and product offerings through both inbound and proactive channels.</li><li>Convert non-member event participants into active members through strategic follow-up and onboarding.</li><li>Educate customers on accessory bundles, ammo subscriptions, and recurring services, emphasizing long-term value and convenience.</li><li>Track and report all commissionable activity, including product bundles, membership sales, and upgrades.</li></ul>
Client Book of Business Growth<ul><li>Manage a portfolio of high-value clients with personalized retention strategies and check-in cadences (30/60/90 days).</li><li>Use Salesforce and Data Cloud to anticipate client needs, preferences, and lifecycle triggers.</li><li>Document VIP interactions, referrals, and post-sale engagement to ensure a seamless, high-touch customer journey.</li></ul>
Consultative Sales &amp; Client Relationship Management<ul><li>Provide expert guidance on pistol models, accessories, and merchandise, aligning recommendations with customer needs.</li><li>Identify and pursue upsell and cross-sell opportunities to maximize customer value.</li><li>Handle elevated customer inquiries with professionalism, ensuring timely and effective resolution.</li></ul>
Onsite &amp; VIP Experience Support<ul><li>Host onsite and virtual appointments using a high-touch, consultative approach.</li><li>Deliver premium, personalized experiences for VIPs during factory tours, Staccato Ranch visits, and special events.</li><li>Serve as a brand ambassador, ensuring all touchpoints reflect Staccato&rsquo;s commitment to white-glove service.</li></ul>
Cross-Functional Brand Alignment<ul><li>Partner with Ranch, Vegas, Marketing, and Product teams to ensure consistent messaging and coordinated outreach.</li><li>Provide insights to leadership on customer feedback, service gaps, and opportunities to enhance the customer experience.</li></ul>
Administrative &amp; Team Collaboration<ul><li>Maintain accurate records of all customer interactions and sales activity in Salesforce.</li><li>Ensure customer profiles are current to support forecasting, reporting, and performance tracking.</li><li>Collaborate across teams to ensure seamless internal handoffs and elevated customer satisfaction.</li><li>Analyze customer data and trends to inform strategies for growth and process improvement.</li></ul>
Requirements:
<div>
Qualifications: 
<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred.</li><li>2&ndash;3 years of experience in luxury sales, high-end retail, hospitality, or client relationship management roles.</li></ul></div>
Skills Required:<ul><li>In-depth knowledge of Staccato products, services, and customer journey touchpoints (or willingness to master quickly).</li><li>Proven ability to manage and grow a book of high-value clients with discretion and professionalism.</li><li>Proficiency in Salesforce CRM and Microsoft Office Suite; familiarity with Data Cloud and client segmentation tools a plus.</li><li>Strong organizational and time management skills; able to prioritize and execute with accuracy under pressure.</li><li>Exceptional communication skills&mdash;verbal, written, and interpersonal&mdash;with a high level of emotional intelligence.</li><li>Confidence and poise when working with VIPs, executives, and luxury-minded clientele.</li><li>Self-starter with a solutions-oriented mindset and proactive approach to client engagement.</li><li>Flexibility to work occasional evenings, weekends, and travel as required to support events or onsite appointments.</li></ul></div>

Staccato Experience Specialist I

<div>THE COMPANY
Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011&reg; platform&mdash;the World&rsquo;s Best Shooting Pistols&mdash;Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service. Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day.
Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do.
THE MISSION
We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.
THE POSITION
We are looking for a hands-on, hard-working, and detail-oriented Calibration Technician to join our team dedicated to crafting the Best Shooting Handguns in the World. As the Calibration Technician, your responsibilities will include providing support for manufacturing quality, quality training, supplier quality, and quality testing. You'll be tasked with performing validation procedures, documenting calibration data, and driving continuous improvement initiatives that span the entire organization.
The successful candidate will have knowledge of mechanical and optical inspections, proficiency in basic-measurement skills, familiarity with mechanical systems, adeptness in documentation techniques, and the ability to adapt in a fast-paced environment.
The Calibration Technician will report, perform, and maintain the standard of work and will ensure safety, quality and purity requirements are met. This position will report directly to the Quality Testing and Validations Engineer.
JOB DESCRIPTION/RESPONSIBILITIES<ul><li>Conduct routine testing and calibration on hand measurement tools across all product lines.</li><li>Analyze and interpret testing result data.</li><li>Assist with addressing any quality concerns and reporting them to management.</li><li>Carry out necessary functions, including troubleshooting, identifying root causes, and performing repairs.</li><li>Ensure the accountability and maintenance of all fixtures and mounting devices used in testing.</li><li>Assist in the development of calibration procedures.</li><li>Perform other related duties as assigned (Quality or Production).</li><li>Demonstrate the ability to lift up to 50 lbs. occasionally.</li></ul>
QUALIFICATIONS
In addition to general team member expectations, this role specifically requires the following:<ul><li>High school diploma or general education degree (GED) is required.</li><li>1-2 years of Calibration or Related Field Experience is required.</li><li>Preferred qualifications include an associate degree in science, technology, engineering, or mathematics. Similar military training in calibration may also be considered, provided it meets equivalent standards.</li><li>Relevant industry certification is preferred.</li><li>Proficiency in Microsoft Office (specifically Word, Excel, and Outlook)</li><li>Experience with measurement tools (calipers, micrometers, drop indicators, hardness testers, optical comparators, etc.) is required.</li><li>Experience with following processes and documenting results from inspection is preferred.</li><li>Quality Control experience is preferred.</li><li>Understanding of traceability is preferred.</li><li>Keyence IM&rsquo;s experience is a plus.</li><li>Quality Assurance experience is a plus.</li></ul>
COMPENSATION AND BENEFITS
We offer a competitive and attractive package of compensation and benefits including health insurance, 401(k) plan, paid vacation, sick pay, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.</div>

Calibration Technician

Join Staccato and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Staccato

ABOUT_COMPANY

Staccato Experience Specialist I

Calibration Technician