Hire the Best Delivery Head in Chennai, India

Customer focused IT Leader with comprehensive experience in delivering large infrastructure and digital transformation projects for global organizations cutting across verticals. Global delivery expertise in managing Total Outsourcing deals, Transformation projects and complex Managed Services engagements, owning delivery, automation, Business value , people management and P&L.

A. Chandrasekaran is the CEO/Founder Director of Infocareer. A multifaceted personality he comes with over thirty years of professional experience. Having served in various management and technical capacities in leading IT organizations across the globe, Chandra brings with him a wide range of Technical & Project Management experience. A certified Project Management Professional (PMP) from Project Management Institute of USA, he is an Agile Certified Practitioner (PMI-ACP) from PMI Institute, USA, a Certified Scrum Master (CSM ),Certified Scrum Professional( CSP). Certified Disciplined Agilist (CDA), Certified Disciplined LEAN Scrum Master (DALSM) & Certified Disciplined Agile Instructor (CDAI). Chandra is a passionate trainer cum coach and takes great pleasure in imparting the knowledge he has gained through his years of experience. An Agile Coach / evangelist he speaks on Project Management in various international forums. He is also an ISO 27001 ISMS Auditor and ISACA's CRISIC and CDPSE certified professional. He is the co-author of the hugely successful book 'Road to Project Success' for Project Managers based on PMBOK 6th Edition. As a product owner he has conceptualised www.groupnpay.com, www.icleaf.com & www.pickdrop.in, three of Infocareer flagship products. These products are making a debut in the Shared Economy and Learning & Development space. Chandra has represented leading industry forums in various capacities. He is Member of Advisory Board of PMI Chennai Chapter, India; Member of PMIEF CEC representing Region 11; Was a REP MAG Member; Has officiated as Secretary ITSME, Chennai and was also the past Chairman of Computer Society of India Chennai. An active Rotarian he was the Past President of the Rotary Club of Vadapalani Chennai. Chandra is also a practicing attorney specialising in Trademark and Intellectual Properties.

22 Years of IT Experience into Infrastructure Management. Experience includes : Solutioning for Global Clients , Project Transition from Global Clients , Remote Infra Service Delivery Management , Data Center Management, Automation, People Management, Client Relationship , Client Mining , Cost Optimization, SLA Management , P&L Management, Delivery Excellence.

Seasoned Sr.IT executive with 25+ plus years of experience in managing enterprise IT for global and strategic clients. Transformed IT department for few fortune 500 organizations leveraging digital transformation, Cloud centric, Robotic Process Automation, Futuristic technology gamut consisting of hyper converged technology solution, Docket container technology, AI. Deep identity bots and IOT. Positioned the organiza-tions with technology capabilities to ensure sales department is equipped with substantial service offering to penetrate new markets with optimized operational cost of ownership. Global exposure and cultural fitment due to onsite working experience in India, Japan, South Africa, China, USA and Ireland. Industry domain experience which includes Manufacturing, Banking & Financial services, Health Care and Semi-conductor sectors. Lead cost optimization programs by initiating IT consolidations, Automatons, cross skill, contract re-negotiation with service providers resulting in reduce cost of ownership by 33%. Created various ROI & business justifications for new initiatives, presented to C-Level Leadership and rolled out. Handled USD 120 Mn P&L and Budget.

- One of the top business management Institute Alumni with 13 yrs and 9 months of experience in Information Technology spanning diverse industries, domains with specialization on BFS. Strong project management skills in delivering large complex programs and well accomplished in establishing and re-defining delivery and business models and processes. - Currently Delivery Head @ SCB – Scope International executing the core banking and channel/card application projects for multiple SCB countries - Past Experience is with Infosys (Core banking projects implementation), iNautix (program management) and YCS (Switch/debit & credit cards project delivery) - Competent in Core Banking and delivery/payment channels applications suite Specialties: - Strong project management skills in delivering large complex programs and well accomplished in establishing and re-defining delivery and business models and processes - Successful track record of leading multi geography, multi Location and multi-cultural delivery teams - Building Strategic relationship with Business/technology teams in project delivery - Leadership of accounts involving diverse areas of work – product development, product implementation, transformational projects, incremental enhancements and maintenance etc - Handling end to end Core Banking Technology and Delivery channels projects for Banks - Handled end to end Switch / ATM / POS /Credit & Debit card projects for Banks - Conceptualize and develop technology projects implementation and Transition plans - Project tracking for scheduled development, communication planning, project status reporting, issues management, risk management, project accounting & time tracking and client handling - Extensive knowledge in Project Management tools such as Mercury, NIKU (Clarity), Primavera and Infosys’s internal project management tools. - Exposure to ITIL standards (Frame work for service management). - Informed, dynamic, proactive and enthusiastic team builder

Service Delivery Leader with 24 years of global experience in the field of IT Infrastructure services and played several leadership roles from Delivery Head, Service Delivery Manager, Senior Project Manager and Lead architect. Areas of specialization are service delivery, service transition and delivery of Remote Infrastructure Management (RIM) services using global delivery models. Extensive hands-on experience in system integration and project management of large IT infrastructure transformation programs. Leading service delivery for Large Strategic Engagements for the past 9 years and providing solution to various customers across US, Europe and APAC. Currently Managing a BFSI account in APAC region and managing Cyber Security Services for the Bank. Key experiences and competencies in: • Global Service Delivery Management • Driving Automation initiatives • Strategic Planning • Remote Infrastructure Management • 24*7 Offshore Technical Support Operations • Program and Project Management • Account Management , P & L and Budgeting • Contract Negotiation and Renewal • RFP Support for Presales Team • People Development & Thought Leadership • CSAT Mangement • Business Continuity Planning & Disaster Recovery. • Quality Management – Lean IT

Having vast IT experience across all major phases of SDLC and focuses on Global Monitoring & IT process Automation, SOA & Micro services based integration using Java, Microsoft, TIBCO and BI Visualizations. Having Strong exposure in managing onshore/offshore teams and Customer relationships. Delivered many time cost constraint projects meeting the required GP% in various domains such as BFSI, Telecom, Healthcare, Digital & Analytics, Retail, Entertainment Commerce, and Education Services.

Seasoned and versatile professional with 20+ years of experience in Insurance BPO, Operational Excellence, Migrations, Customer Experience, Innovation Management & Design Thinking. Practitioner of Robotic Process Automation, Consulting & Client Solution Support. Passionate about building Customer Centric & Innovative teams and provide Value Addition to Stakeholders by leveraging Operational Efficiencies using Robotic Process Automation & Artificial Intelligence. Thought Leadership: Developed & Practitioner of “HONEYCOMB framework, For Managerial Excellence” © for Professional Development of Managers and Organization Effectiveness ★ Impeccable capabilities in exploring and driving strategic & tactical decisions, assimilating and analysing 360-degree view of a situation, calibrating internal processes to resonate with outside-in realities, articulating technology solutions, business case & value proposition. ★ An articulate and driven leader with a clear view of the responsibilities of various Departments contributing to a successful business account. ➤ WHERE I CAN ADD VALUE • My focus on utilising Customer Insights to build / reengineer processes/services have enabled improved identification of projects with higher ROI. • Selection & Execution of Robotic Process Automation Projects and other Agile Projects by Analysing Customer Insights and Client Needs ensure higher degree of Success. • Managing Innovation in the organisation as a tool for Generating Ideas and Solving problems have led to higher revenue, optimised processes and improved cycle time. Building a climate of Continuous Improvement (CI) within the organization. • Building a Culture of Customer Centricity & Employee Engagement Trailblazing in defining company vision, mission, objectives, & roadmaps to accomplish short & long-term goals; maintaining cultural sensitivity, establishing rapport with members of diverse groups, & promoting team cohesiveness • I have in my career build and worked with Diverse and Inclusive, Multi-Lingual and Multi-Cultural teams from various geographies. ✎ About Me: I am multifaceted professional, a thought leader who has worked with customers and other stakeholders to scale business domain and operational effectiveness leading to augment company’s growth by helping achieve business Goals of the customer. 📧 Reach me out at: rajithpalayil@gmail.com