Hire the Best Outlet Manager in Islamabad, Pakistan

Seeking a challenging position in upscale dining concept as a motivator and leader comfortable with supervising service team and credited with implementing cost-savings measures which led to reduction in food waste, experienced in fast-paced environment to provide quality service and effective in training and motivating new staff.

i'm a qualified ASM in the field of Marketing and Management and currently working with a major national company. Diligent and conscientious, relishes working in a pressurized environment meeting tight monthly and annual deadlines.

Technically sophisticated, solution-driven and analytical Support Manager having Lean Six Sigma Black Belt certification with strong academic background and more than 19 years of experience in facilitating Business Operations in the telecommunication industry. Currently serving in Ufone (Etisalat Group) as a “Manager Support Center Operations”. Core career endeavors include: • Proven track record of launching and implementing ISO 9001 certification in Ufone Customer Support Department. • Technologically savvy and out-of-the-box thinker in emerging digital technology, able to lead cross-functional teams with a core focus on efficient management of diversified backend operational support executing proactive & preventive measures for proficient Complaint Management. • Articulate communicator, can fluently speak the language of both people and technology with the ability to translate leadership’s vision into executable plans for teams to follow. • Strategic Planning & Implementation of tactical and operational decisions to ensure functional improvements in the existing processes. In addition, to make sure that all in-place processes & SOPs are formally documented and being followed. • Ensuring efficient peer-to-peer collaboration with all business and back-end functions including Call/Contact Centers, Priority Customer Service, Sales, Marketing, Technical, IT development teams & third-party vendors by managing SLAs & OLAs with them. • Focusing on Customer Experience Management, Customer Retention & Loyalty, Contact Center (inbound, outbound & back-office), Customer Value Management, Business Support Systems and Process re-engineering keeping in view the frontline team’s empowerment with innovative solutions of service delivery.

Highly talented Sales Professional with a solid experience in providing more effective training and support to sales teams as well as setting sales goals for the organization. Possess strong leadership, sales, multi-tasking, communication and networking skills in detecting business opportunities and maximizing sales growth and performance.

After over thirty-five years of experience in Hospitality management, I opened up my own Consulting firm by the name of "Creative Consultants" which includes, Hospitality consultancy, especially of hotels and restaurants, motels, and clubs. Adding value to projects and operations. Applying basic skills of planning, organizing, staffing, leading, and controlling. Concept of MECE, (mutually exclusive collectively exhaustive) Project Management specially Gourmet restaurants and food outlets for Hotels, sales and marketing, teaching, training and developing human resource, proactive management/ supervision style, team focused work performance, emphasis on employee facilitation skills, encouraging change, sharing responsibilities for results, team problem solving tactics, multi directional communication, empowerment, consensus, long-term human resources strategies, applying the skills of Project management in hospitality projects, managing Independent Restaurant / F&B department as a department head, preparing feasibility reports and / or prospectus for new Restaurant or F&B Outlets, developing Restaurant's Concept, aware of (HACCP) standards for restaurant, preparing preliminary plans for layout and design, functional planning, planning the atmosphere and workplace design, equipment requirement & their selection according to the specification, layout of facilities and their evaluation, Other assignment involves market analysis, establishing location selection criteria, hiring interior designer and contractors, procuring kitchen equipments, establishing accounting system for Restaurants, preparing Profit and Loss (P&L) statements, Balance Sheet and other cash flow Statements, Operating Budget, Inventory control, productivity analysis, establishing food purchasing system, departmentalization, defining jobs and organizing departments, preparing job description on the bases of work and task analysis, staffing Restaurant, Training and Development of employees, establishing food, service and hygienic standards, preparing marketing and sales promotion plans, motivating employees, applying principals of participative form of management to pave path for empowerment management.

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful” -Jeff Bezos Self-driven, detail-oriented and accomplished food & beverages management specialist with a broad skill-set in food & beverage management, business development, client & business relationship management, event management, talents and purchasing & inventory management while maintaining high standards of food & beverage service and increasing guest satisfaction in reputed hospitality groups, I possess experience in business development, cost controlling, forecasting, market analysis and asset management with extensive knowledge of quality assurance & pre-opening procedures. Along with strong commitment I have expertise in managing entire gamut of food and beverage operations including menu-planning, monitoring food production and overseeing food processing & aesthetic presentation of food & beverages, while strengthening public relations & streamlining processes. Starting as a banquet, restaurant and room service stagiaire to managing and also owning a restaurant leading to hospitality consulting, food & beverage manager for a boutique hotel & instructor at hashoo school of hospitality & tourism management (Pre opening team) & currently business development manager at ( focusing on new hotel acquisitions locally & globally) Roomy Hotels Pvt Ltd - Islamabad Pakistan. I possess up-to-date industry knowledge and understanding of demands and industry needs. Specialties & Core Competencies: Food & Beverage Operations | Pre Opening | Business Development | Inventory & Asset Management | Talent Management | Menu Engineering | Cost Control Management | Training & Development | Venue & Event Management | Risk Assessment & Mitigation | CRM & Customer Loyalty | Business Reporting Skills | Team Building & Leadership Skills | Presentation Skills | Opera | Fidelio | Fidelio Materials Control | Micros | Microsoft Office I can be reached through below mentioned channel: Email: shsa301083@him-mail.ch Renowned Italian artist Michelangelo is one of my inspirational personalities who at the age of 80 said, “I am still learning.”