Hire the Best Service Center Manager in Karachi, Pakistan

I am an ambitious MBA (MIS) having an excellent understanding of IT Program management & Operations looking for an opportunity to add value in my work and widen my horizons and contribute towards the healthy pursuit of excellence for the progressive organization I serve. Qualified in activities of administration, optimization, monitoring, strategic planning, Implementation of customized / automation solutions and development in Production Plant. I am a proficient leader, responsible for team building, skills improvement, and completion of projects ensuring consistency with company strategy, commitments and goals. System Engineering is major areas of my work experience. I have strong project management experience in managing projects of Production throughout project life cycle, with special emphasis on analysis, development, outputs and testing utilizing cutting edge technology and tools.

Known as intelligent, enthusiastic, strongly self-motivated IT professional with an in-depth technical knowledge and premium experience spanning over fifteen (15) years, to design and implement technical solutions that enhance productivity within stringent time/budgetary constraints. Vast experience of implementing processes with a strong emphasize on re-engineering and total quality management to increase revenues, decrease downtimes and allow peak operations across multiple divisions. Specialties: Project Management IT Budget Management Network administration (LAN/ WAN) Telecommunication Technical Support IT Training Standardization of IT Procedures and guidelines Implementation of IS Security Disaster Recovery & Business continuity Planning and Management

Experienced Sales and Account Management Professional with over 20 years of Telecom Industry experience handling Account Management, Complete ICT Consultancy, B2B Sales, Customized Product Development, M2M Sales, Corporate Customer Services, Retention, Recovery, Revenue Growth, Team Building, Relationship Management, Mobile Financial Services, Data Connectivity. 2 Years Banking Experience working with Mashraq Bank Pakistan, Handling Sales, Customer Services, PKR / Foriegn Currency Account Management, also handling Corporate Customers in Liability Management Department. My over all 20 years experience both in the fields of Telecom Industry and Banking sector also have the pleasure to meet the top tier of the Leading Corporate Companies. Currently Working in Jazz (previously known as Mobilink Pakistan) as Jazz Business Consultant – Corporate Solutions , Providing Complete One Window Solution to B2B Customers, Ensuring all KPIs are meet for Revenue Growth. Jazz is the Largest and the most popular cellular service provider in Pakistan and is the market leader both in terms of growth and revenue and having the largest subscriber base in Pakistan. Jazz is now providing complete communication solutions for its largest subscriber base includes Voice and Data services and provides personalize customer care through their dedicated team of Business Consultant.

Highly driven and accomplished leader with years of successful background in management, training, learning, and development. Specialized in increasing profitability, morale and productivity level, developing efficient workforce, organizing training and development process, and motivating employees to achieve maximum productivity for fast growing organizations. Adept at building people and teams as well as introducing sustainable strategies that enabled enhancement of service culture. Instrumental in bringing latest innovations in modern techniques of management, sales, marketing, and operations, while anticipating changes to minimize risks in a challenging environment. Committed to identify and leverage opportunities for growth, with a proven ability to build effective teams. Able to adopt a lean mind-set to continually improve company productivity and efficiency. Areas of expertise: Employee Training & Development • Sales & Customer Operations Management • Strategic Planning & Analysis • Customer Experience & Retention • Risk Management • Project Planning & Management• Continuous Process Improvement • Team Leadership • Stakeholder Relations • Change Management • Effective Communications

Thorough professional with more then 12 years of progressive accomplishments leading operations, logistics and project management, diversified international operations, strong strategic planner, problem solver and persuasive leader. Committed to manage operations and projects flawlessly while consistently delivering desired results, proven track record of timely completion of projects within budget. Cross-functional team building, communication, and interpersonal skills professional interact with stakeholders, focus groups, and government agencies. Keen ability to see the "big picture" while staying abreast of business details and tight deadlines. Rec-organised for consistence success in project execution and timely completion, developing systems, processes, and procedures to streamline corporate operations, increase revenues, and enhance profit performance.

Objective: To associate myself with a professionally managed organization that will assist me in my quest for continuous self-improvement by enabling me to hone existing skills, develop new talents and to improve my professional skills. Specialties: - Team Leader -Strategy Planner - Communication -Creative -Multi Tasker -Branch Management -Brand Management -Talent Development -Training

An MBA and a seasoned professional, having worked in multiple industries (banking / telecom / airline / power & energy) and in various MNCs since last 18 years with around 15 years of hands-on managerial experience in the area of Business Development - B2B/ B2C Sales & Services, Corporate portfolio/ Key Accounts, Enterprise sales, Sales & Distribution channel management and Customer Services. In 18 years of my professional career, i have 15 years of hand-on senior level managerial experience in leading units/ departments in various multi-nationals. An articulate and a refined communicator; prudent in cultivating robust relationships leading high performing teams and negotiating profitable contracts compensated with proven experience in people leadership, stakeholder management and business development. An avid reader who has a knack for in-office content writing and articles. Also, a techno buff and a sports enthusiast. --------------------------------------------- AREAS OF EXPERTISE--------------------------------------------- -B2B & B2C Sales Leadership -Corporate portfolio/ Key Accounts -Strategic Planning & Analysis -Contract Negotiations -Key Account Management -Revenue Forecasting/Projection -Distribution Channel Management -Policies & Procedures Compliance -Customer Service & Experience -Continuous Process Improvement -Client Acquisition/Retention -Cross Functional Leadership - Vendor Management. - Project Management / Implementation - Module design and Testing

Seasoned CX Management Professional across multitude of industries Diversified experience of local and multinational organizations and culture No frills just action