Hire the Best Service Delivery Manager in Muscat, Oman

Senior Account Manager with over a decade of expertise in account management, service delivery, and business development within the ICT industry. Consistently generated $100M+ in sales while maintaining a 100% customer retention rate. Demonstrated commitment to continuous growth and development, excelling in client management, sales strategies, and problem-solving. Adept at navigating diverse working cultures with a versatile skill set and adaptability. Seeking Customer Focused Leadership roles to drive growth and innovation in a technology organization.

Worked as Radio planning and design in Ericsson Oman as 2G, 3G and LTE in many projects in Oman, Qatar, Bahrain, UAE, Kuwait, and others. Team leader of Radio planning department. Service Delivery Manager in Ericsson Network Customer Support looking after multiple accounts.

I have over 16 years of consolidated experience in the telecommunications industry, specifically in Customer experience Management, RAN Planning & Optimization. Throughout my career, I have gained extensive knowledge and expertise in multiple technologies such as GSM, UMTS, LTE, and 5G, as well as working with various vendors including Ericsson, Huawei, ZTE, and Alcatel. Alongside my technical experience, I have also spent over 12 years actively involved in Managed Services, Customer Engagement, and Competency Building. In addition, I have 7+ years of experience in Service Operation Center, CEM, Business Analytics, and NPS Improvement. I have successfully implemented strategies to improve customer satisfaction, increase operational efficiency, and drive business growth. One of my notable achievements is my proficiency in cellular strategy rollout having experienced in spectrum refarming, optimizing network performance while efficiently utilizing available resources. Throughout my career, I have always been proactive in testing new features and solutions to improve network Key Performance Indicators (KPIs). Furthermore, I have experience in defining network strategies to C-level executives, providing recommendations for both capital and operational expenditures. This demonstrates my ability to align technical expertise with business objectives, delivering cost-effective solutions that meet organizational goals. Notably, I have successfully handled Mega Special Event Assurance (FIFA WORLD CUP’22), ensuring seamless network operations and customer satisfaction during high-profile events. My meticulous attention to detail and ability to handle pressure have contributed to the successful execution of such projects. I have demonstrated excellent interpersonal skills and a proven ability to effectively build and motivate teams. I thrive in an Agile environment, adapting quickly to changing circumstances and encouraging collaboration and innovation. Finally, I have experience in pre-sales engagement for customer experience management models and transforming organizations into service-centric operations. I understand the importance of delivering exceptional customer experiences. Overall, my career accomplishments highlight my extensive technical knowledge, strong leadership abilities, and dedication to providing exceptional service. I am confident that my skills and experience make me a valuable asset to any organization.

13+ years of Experience in multiple segments, including 3 years as Lead Consultant in IT Software design, development & project management, and responsible for the delivery of the projects.s Extensive field experience in the IT industry including the Banking industry for business process management & integration, project management, demand, planning, and solution designs A seasoned professional with outstanding project estimation, planning, execution, monitoring, and resource balancing skills with the ability to support multiple simultaneous projects in a matrix organizational structure including project delivery management. Specialized in large-scale Enterprise Projects based on Microsoft SharePoint. Worked on multiple projects with different clients, and designed integration solutions Experienced in coordinating, negotiating, and motivating vendors and off-shore resources in support of timeline and IT project deliverables. Excel at communicating with stakeholders to provide accurate reporting and information End-to-end project management includes project planning, solution design/redesign, change management, project performance review, improve outcomes, quality management, cross-functional; project team management, process improvement planning, risk management, and post-implementation review. Transformation of the requirement to business perspective and to make appropriate arrangements with technology teams to interact for the possible solution design and delivery model of the requirements. Good at transforming requirements into functional specifications and working solutions Sensitive to the dynamics of cross-cultural workspaces; Open to worldwide relocation An enterprising leader with proven dexterity in leading and directing personnel towards the accomplishment of a common goal

I'm a dynamic and experienced business leader with a proven track record of excellence in the telecommunications industry. I have a strong track record of improving sales and enhancing customer satisfaction by employing systematic and analytical account management strategies. One of my notable accomplishments involves the successful development and execution of Break-In Strategies, Business Development Plans, and innovative sales negotiations, which enabled me to identify and secure multi-million-dollar business opportunities. This not only expanded the company's market presence but also substantially increased its bottom line. Capitalizing on my customer-centric approach, I've achieved a remarkable 100% customer retention rate, designed tailored products, and enhanced customer satisfaction through in-depth market research, strategic pricing, and thorough competitive analysis. Capitalizing on my data-driven business insights, I spearheaded the planning and execution of customer contracts and projects, ensuring they aligned with customer expectations and designated objectives. Additionally, I implemented contingency strategies to proactively address and mitigate risks that could impact service quality, which ultimately contributed to cost savings and successful project outcomes. In my role as a Customer Support Engineer, I've consistently exceeded SLA timeframes by expertly resolving complex issues in CS-Core and RAN Network components like MSC, MSS, MGW, BSC, and RNC. This led to improved network performance and substantial operational cost reductions achieved through successful upgrades and updates utilizing the full capabilities of the Ericsson OSS system. Along with this, I have been recognized by Ericsson as the third-best Service Delivery Manager in the EMEA region in 2016 due to superior performance and leadership. Throughout my journey, I have consistently driven value for organizations by securing multi-million-dollar contracts, enhancing customer satisfaction, and proactively identifying new business opportunities. My ability to manage complex projects, streamline operations, and lead teams to success is a testament to my dedication. Please don't hesitate to reach out to sajeed.eil@gmail.com if you're interested in collaborating with a dedicated professional who is focused on improving your business's financial health. Key skills: Key Clients Account Management | Revenue Generation | Service Delivery Management | Project Lifecycle Administration | Business Development Planning

A capable, results orientated general manager with experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals and optimizing business. My total work experience is 10 Years with Huawei, Ericsson and Motorola.

Results Oriented Person - Motivated by Challenges

Dynamic & Meticulous professional holding 20 years sterling career graph in Project and Operations management in multiple sectors such as IT/ITES, Telecommunication, Electrical, Water and Service industries. Expertise in Service delivery operations, Project management and consultant across USA, UK (IRELAND) & Middle East (Oman) countries.