Hire the Best Technical Support Manager in Islamabad, Pakistan

Experienced technical support professional with over 8 years of diverse experience in support and management roles. Proven track record of delivering exceptional customer assistance and resolving complex issues. Currently serving as a Helpdesk Support Analyst at ITSolutions, one of the largest IT companies in the USA, specializing in providing support for Microsoft OS, MS 365, RDPs, DUO, and other IT solutions. Previously, contributed to renowned Silicon Valley businesses, including Motive (formerly KeepTruckin) and PayActiv, where I provided outstanding customer support for their fleet management, driver assistance, and financial wellness applications. Successfully trained numerous new hires on product functionality and service delivery standards. Adept at utilizing SaaS products such as Salesforce, ConnectWise, Jira, Genisys, and Zendesk to efficiently manage cases/tickets and escalate issues as needed. Known for adaptability and proficiency in navigating various software platforms to effectively perform job duties and enhance customer satisfaction. Passionate about delivering excellent customer experiences and eager to leverage my skills and expertise to contribute to your company's success. Let's connect and explore how I can add value to your team.

5+ years of experience in providing technical support to medium & large-scale organizations. (Microsoft Certified System Engineer) (CCNA, CCNA Cyber Security, CCNP, RHCSA, MCSA, MCSE, CNSS, NSE1, NSE2, MS Azure Cloud Certified ) (Ekahau, Air Magnet Site Surveys) (Onsite/Remote IT Support) (Global Freelance IT Support Services) (Avaya, Genesys, Fanvil, Cisco & Alcatel Phones Installation & Support) (3CX, FreePBX, Vital PBX, Alcatel, Avaya Manager, Genesys Phone System Installation & Support) (Global Hardware Storage and Supply Support) (Level 1 - Level 3 Global IT Support)

Highly motivated IT Professional with over 18 years of Industry Experience. Long Track record of delivering value through leveraging on my knowledge of IT systems and maintaining networks and infrastructures for established setups. Looking for a challenging and dynamic professional environment with growing organization, where I can make best use of my knowledge and innovating thinking, while benefiting the organization & advancing my career and professional development.

A dynamic & skilled manager with 23 years experience in management of operations, Business development, sales of Open & Cased hole completions, leading teams in different countries & areas. Have huge experience in well operations, well completions, well integrity & application of new completions technologies. Have been involved in almost all type of completions, with understanding of deep water applications/market, project management, financial targets, service quality, & team leadership.

I am with an objective to pursue a challenging role in a truly global venture where worthy experience and capabilities can be utilized for the benefits and growth of the organization. I have ample work experience as professional teaching, training, and writing such as business, and product profiling, drafting portfolios, academic, as well as proposal writing, both technical and financial. I have been engaged in content writing both on a contractual and contracted out basis, as well as in the independent writing capacity. The key strengths that I possess are: Strong team orientation and ability to work effectively in collaboration with diverse groups of people as well as independently. A standard level of knowledge in modern means of communication and can work on the MS office package. Strong communication skills both in terms of verbal and written. I am a self-starter and anxious to acquire new skills. An objective to work in an organisation with a long term stable commitment

Mohammad Zeeshan is a Customer Support and Sales Professional with a track record of exceeding targets right from the start of his career. Even at the initial stage of his professional career, he proved his mettle and won appreciation awards. He is a dedidcated and commited worker endowed with unmatched perseverance. His passion and zeal for work is commendable. Zeeshan has worked with J Telemarketing as an based outbound CSR on a SaaS based Home Security campaign. During his tenure there, he earned a Certificate of Appreciation for Excellent Teamwork in the second month of his job. Zeeshan has also worked with Touchstone Communications on an o2 campaign. He became the Top Performer in only his 3rd week of dialing at the company. Achieving 44 successful sales in his first month. Zeeshan has also worked with Tribe Consulting as a Customer Support Executive on an Inbound project. And apart from that, he's been doing freelance work in his leisure time, providing Freelance services for Lead Gen, Direct Sales, Customer Support, and Telemarketing. Zeeshan also has experience of working in a SaaS based role with Motive (formerly KeepTruckin) as a Technical Support Specialist answering inbound queries on calls, emails and live hotline support. Moreover, he over achieved the KPI's by achieving 130% and in doing so his Team won the Top Team Award and he also added a handsome amount (30K) of revenue from his Upsells as well. Most recently Zeeshan was working with WebDevz as a Remote Technical IT Support Engineer. His job description included handling inbound queries related to Windows troubleshooting, POS systems and also troubleshooting Networking issues. Zeeshan was promoted to Manage the Team and he Lead the Tech Support Team Remotely at WebDevz as the Manager of Technical Support Dept. bringing in more than $20,000 of revenue in 2 months. In Dec 2022 Zeeshan was further promoted as an Operations Manager to oversee the whole Operations of WebDevz. Zeeshan is a proactive and dynamic individual with eye for detail and willingness to go an extra mile. He is gifted with high IQ and EQ. Empathising with people and listening to their concerns, he quite capably finds a workable solution to their problems. He respects diversity and adapts himself well in different and difficult situations. Zeeshan would always give his 100% to the job, be it punctuality, enthusiasm, integrity, or professionalism. He takes his work very seriously and his workstation as a sacred place. He is a diligent soul aspiring to make a difference wherever he works!

Telecommunication & Data Network specialist with key expertise of managing WiFi, 2G, 3G, IPMPLS network operations. Ability to manage large number of team as well as customer relationship. Ability to lead both Technical and Project deployment teams in field of WiFi, Cellular or PSTN. Good interpersonal skills, ability to handle & manage customer ecalations. Sound knowledge of Pakistan Telecom Market. Specialties: Technical Management. Network Management. Telecom Operations.