211 Database Specialist

PURPOSE OF POSITION

United Way of Southern Kentucky 211 manages the region’s most comprehensive resource database of health and human services. The 211 Database Specialist plays a key role in maintaining and expanding this database, ensuring individuals and families seeking assistance can quickly and accurately connect with the services they need. By curating and maintaining the UWSK 211 database, this role directly supports the contact center specialists, community partners, and digital platforms that help thousands of residents navigate social services.

This position is ideal for someone who enjoys organizing information, performing detailed data entry, and supporting programs that strengthen communities. Whether your background is in data entry, human services, information and technology, or related work, your skills can make a direct different in how people find the help they need.

KEY RESPONSIBILITY AREAS:

1. Follow processes that assure the accuracy, consistency, integrity, and timeliness of the database.

2. Gather, update, and enter data for new and existing community resources.

3. Use excellent grammar and writing skills to encapsulate and describe the details of agencies’ services, eligibility requirements, application process, etc.

4. Assist the 211 Director of Operations and the 211 Contact Specialist in keeping up to date with practices for maintaining the resource database and updating the policy and procedures documents as needed.

5. Adhere to Inform USA standards, UWSK’s style guide and inclusion policy, and the 211 Human Services Indexing System.

6. Review and process agency submissions, ensuring data integrity and accessibility.

7. Identify new services and seasonal programming opportunities to expand the database and enhance community support.

8. Develop and maintain in-depth knowledge of the database system including but not limited to data entry, reporting, system maintenance, etc.

9. Maintain comprehensive knowledge of the taxonomy system used for the resource database.

10. Proactively collect updates from agencies, prioritizing high-impact services to meet evolving community needs.

11. Engage with agencies to encourage participation in the 211 database and follow up on non-responsive organizations to maintain up-to-date records.

12. Provide backup support in the 211 Contact Center as needed.

13. Participate in resource development efforts as requested.

14. Complete other projects/duties as assigned.

WORKING RELATIONSHIPS:

● Reports directly to the Director of 211 Operations

● Collaborates with the 211 and kynect resources teams

● Participates in UWSK-wide initiatives in a collaborative, team-oriented environment

WORKING CONDITIONS:

● Position is primarily a normal office setting, requiring long periods of sedentary work sitting at a desk and computer. Limited hybrid work option available after the initial training period.

● Ability to lift at least 10 pounds.

KNOWLEDGE, SKILLS, ABILITIES:

● Bachelor’s degree in Human and Social Services, Data or Information Systems, Library Science, or related field preferred.

● Experience and/or training in database maintenance, social and human services, or community resource programs.

● Familiarity with social services systems and agencies preferred.

● Proficiency with Microsoft Office.

● High level of professionalism, confidentiality, and capacity to work independently.

● Ability to work a flexible schedule in times of disaster.

● Excellent verbal and written communication skills and attention to detail, accuracy, and organization.

● Ability to manage multiple tasks effectively in a fast-paced environment.

● Passion for the mission of United Way and dedication to improving access to social services.

● Required to obtain the Certified Resource Specialist – Database Curator credential from Inform USA.

CORE COMPETENCIES REQUIRED:

● Adaptability and Initiative

● Communication and Organizational Skills

● Results Orientation

● Problem Solving and Accountability

● Technical Expertise

● Project Management

BEHAVIORAL EXPECTATIONS:

1. Represents United Way of Southern Kentucky positively, professionally, courteously, and effectively.

2. Assists or takes on new tasks to help UWSK achieve its mission.

3. Integrates UWSK’s business strategies by building positive internal and external relationships.

4. Maintains confidentiality regarding personnel and organizational information.

5. Adheres to and models the UWSK Code of Ethics at all times.

Note: The description given is intended only to provide information about the general nature of the job and is not an all-inclusive list of the job duties, skills, or abilities which may change.

Job Type: Full-time

Pay: $36,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person