24x7 Operational Staff Support - Dept 02 - 033

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Que Technology Group, Inc., is seeking an experienced 24x7 Operational Support Staff to support intelligence operations within an exciting organization.

Job responsibilities include, but are not limited to:

Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems.
Responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support.
This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services.
Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.
The candidate will use JIRA for ticket management and provide support via email, chat, and phone.
The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.

Required Qualifications:

Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years experience.

Preferred Qualifications:

Experience with or knowledge of:
- Online and telephone customer support
- Public Key Infrastructure (PKI)
- Attribute Based Access Control (ABAC)
- Entitlements Management
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
- Linux operating systems
Ability to:
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify Confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
- Work independently

Security Clearance:

TS/SCI clearance with polygraph

BENEFITS:

Competitive salary
Company Medical/Dental/Vision plans – Company paid
Short-term Disability, Long-term disability and Life Insurance – Company paid
Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
Vacation / Personal days granted at 25 days per year
Paid Federal Holidays – 11 days
$5,000 Annual Professional Development Fund plus 40 paid hours if in class
401K with 6% company match; all contributions are immediately vested by Employee
Employee will be paid a bonus of $10,000 per employee hired based on their referral
Up to 3 paid Code Red days due to customer closure

Que Technology Group, Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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