3848173-Executives

Good Computer navigation skills, keyboarding skillsShould be familiar with MS OfficeTyping speed must be between 30-35 wpm with 95% accuracy ;Possesses necessary knowledge of business concepts to effectively perform the jobMakes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. ;Commits to achieving specific objectives and takes ownership for accomplishing them.Responsible for handling high volumes of transactions.Effectively balances quality, timeliness and productivity standardsWebchat/Digital knowledge ; ;Self disciplineResult and Customer oriented ;Adaptability and Flexibility ;CEF scores of B2 on both Written and Spoken English ;Excellent written and verbal communication skillsGood comprehension skills ;Strong questioning and reasoning SkillsCustomer Service focusAbility to multi task, prioritize and manage daily work activities ;Education Requirements ;Graduate with at least 15 years of education. ;Work Experience RequirementsMinimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.