Position Summary: The Workplace Navigator is the ambassador of our company, a key member of the team providing customer service at our facilities. 

This position is responsible for ensuring a smooth integration and ongoing experience for employees in the workplace, providing assistance with workplace spaces, tools & processes and making sure the facility remains ready to receive staff each day. 

The Workplace Champion will report into the facilities department with a vast connection to local team.

 Key Responsibilities:

 • Provide support to the employees; insight and support on tools and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environments. 

• Always promote a positive service image of the company.

• Provide feedback and suggestions raised by the users to our team. 

• Conduct daily floor walks to ensure space readiness; all reservable desks & offices are clear and equipment is working, and conference room furniture & equipment is accounted for and working. 

• Responsible for the upkeep and management of shared spaces support items such as supply drawers, sanitary stations, equipment etc. 

• Proactive management of communal floor areas, including hubs, vending areas, kitchen areas, meeting rooms, and toilets, engaging with the relevant teams as appropriate (engineering, cleaning, vending, building management, conference suite) 

• Manage the locker process & ongoing distribution post implementation. 

• Participate in & conduct a variety of meetings with employees and partners as defined in the playbook. 

• Create and distribute newsletter & other relevant communications. 

• Support moves/changes across the workspace 

• Have a friendly yet assertive to approach business users to keep desks clear 

• Hold monthly surgeries with floor occupants and key stakeholders building harmonious relationships between building occupants, supply partners, 

• Carry out inductions and coffee chat with new starters 

• Assist conference services teams where applicable. 

• Report all incidents and exposure to risks to the Facilities Manager so that they can be investigated • Ensure all Health & Safety requirements are met in accordance with Health and Safety in-country and Contractual requirements 

• Adhere to all Services Site Operating Procedures, Standards and Policies and all customer site rules • Always maintain a professional appearance and adhering to company personal presentation standards 

• Support and drive global implementations of Host & Service Excellence Program