Handling Direct Inquiries

• Respond to inbound calls and direct inquiries from potential clients, providing detailed information about RAK Properties’ offerings and addressing their specific needs.

Lead Management

• Monitor and ensure that leads passed over to the sales team are being effectively managed and followed up, acting as an ambassador for the customer journey.

Conversion and Incentives

• Work towards converting leads from campaigns into sales, with financial incentives provided for successful conversions.

Customer Engagement

• Engage with clients to understand their requirements, advising them on property merits and terms of sale, ensuring they have all the information needed to make informed decisions.

CRM Management

• Accurately document all client interactions, inquiries, and follow-up actions in the company’s CRM software (Bitrix), ensuring records are kept up-to-date.

Sales Reporting

• Prepare and submit periodic sales activity reports to management, detailing the outcomes of direct inquiries and lead follow-ups, while identifying areas for improvement.

Follow-Up

• Conduct follow-up communications with clients to answer further questions, provide additional information, and work towards closing sales.

Customer Service

• Deliver high-quality customer service, effectively handling any concerns or complaints, and ensuring a positive client experience throughout the sales process.

Skill Sets

• Strong communication skills with excellent telephone manners.
• Fluency in English and at least one other language (English and Arabic, English and Russian, or other language combinations are a bonus).
• Quick and accurate computer skills, particularly in CRM systems.
• Ability to work in a target-driven environment with strong negotiation skills.
• High performance and driven, with the ability to work split shifts between 9:00 AM and 8:00 PM.
• Background in real estate is a must.
• Ability to remain calm under pressure, especially when dealing with client inquiries.
• Confident, self-motivated, and proactive in managing customer journeys.
• Friendly personality and a team player with a positive attitude.

Education & Experience

• Bachelor’s degree in a relevant field or equivalent experience.
• Previous experience in real estate telesales, customer service, or a similar role handling direct inquiries, with a proven track record of meeting or exceeding sales targets.
• Experience in managing or overseeing customer journeys and ensuring high standards of lead management.
• Experience in working with financial incentives related to sales performance.