fb_pixel
back
Back
Location:
Bahrain
Work Style: In-person
Job Description

 

Purpose of the job:

The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. 

 

Duties and Responsibilities:

 

  • Management-related:

 

  • Forecast goals and objectives for the department and strive to meet them. 
  • Strive for harmony and teamwork with all other departments
  • Prepare and administer an annual operating budget for the service dept. 
  • Attend managers’ meetings’ as requested.
  • Understand, keep abreast of, and comply with local regulations that affect service operation, such as hazardous waste disposal.

 

  • Personnel-related:
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff, taking corrective action where necessary. 
  • Direct and schedule the activities of all department employees. 
  • Provide technical assistance to employees as needed. 
  • Conduct meetings with department employees to discuss activities and problems of mutual interest. 
  • Monitor technicians’ payroll records. 

 

  • Customer and Department-related:
  • Establish and maintain good working relationships with customers to encourage repeat and referral business. 
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. 
  • Serve as liaison with factory representatives. 
  • Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance. 
  • Handle all customers’ complaints and ensure systems are reviewed to prevent recurrence. 
  • Establish marketing programs to ensure workshop is constantly operating at full capacity. 
  • Ensure customer database on Automate is cleansed and maintained. 
  • Break down estimates into labor and parts before the job is started so that repairs technician is aware of time allowances.
  • Quality-check completed jobs. 
  • Keep abreast of new equipment and tools available and recommend purchases.
  • Ensure that the work areas and customer waiting area are kept clean. 
  • Account for all documents; ensure that none are missing.
  • Control the performance of the department using these tools daily Operating Control, efficiency and productivity control, comeback report, warranty reports, telephone surveys, and monthly forecasts. 
  • Maintain reporting systems required by general management and the factory.
  • Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dinar sales per repair order, dinar sales per service advisor, work-in-progress, outstanding warranty. 
  • Ensure that customers’ service files are up-to-date and readily available for reference.
  • Monitor the location and care of shop tools.
  • Collect accounts receivable for service work. 
  • Follow up on parts department orders to ensure parts availability

 

Work Experiences: 

  • Technical skills, knowledge and experience of the retail motor industry.
  • Ability to control clerical work, administration, organization, system and financial matters.
  • Leadership attributes.
  • Up – to date knowledge of vehicles legislation, consumer legislation and trade practices.
  • Technical and engineering qualification.
  • Skills, experience and knowledge of modern business methods and financial control.
  • (Preferred)  College route membership of The institute Of The Motor Industry.    

 

companyLogo
Confidential
Service Manager
location marker
Bahrain (‫البحرين‬‎)
About Employer:
This company has decided to hide details