What You'll Do

• Assists the Restaurant Manager in developing and formulating the store’s annual business plan.
• Replaces the Restaurant Manager during vacations and leaves, taking care of the store’s overall activities.
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves.
• Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations.
• Supervises the opening & closing of the store.
• Ensures the proper cleaning and lighting of all store internal and external areas.
• Supervises a daily-check up on the smooth performance of all store machinery and equipment.
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly.
• Ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives, targets through On-the-job-training and daily meetings.
• Manages the Store staff working schedules.
• Establish rotation schedule of new employees and trainees.
• Motivates and develops staff, in order to encourage their professional development.
• Evaluates the performance of all Store employees ensuring that reviews are delivered to the HR Department on time.
• Suggests to Restaurant Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees.
• Maintains discipline, recommends and administers corrective action through reports addressed to the HR Department through the Restaurant Manager.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Maintains an efficient ordering system to ensure that all necessary store and office supplies are available as needed.
• Assists in executing physical inventories with the collaboration of the storekeeper.

Who Are We Looking For?

• 3+ years of relevant experience in operations and culinary management within F&B industry/ lounges.

• Excellent knowledge of Food Legislation, Relevant Codes of Practice & Quality Standards and Health & Safety Legislation
• Restaurant and Kitchen Management experience.
• Strong background in a fast food and delivery environment
• Exceptional communication and organizational skills