Job Title: Customer Experience Trainee at Qureos
Job Overview:
As a Customer Experience Trainee at Qureos, you will play a vital role in delivering an exceptional customer experience. You will be responsible for assisting our experienced customer experience team in providing top-notch service to our clients. This is an entry-level position, giving you the opportunity to learn and develop your skills in customer experience management while working closely with a team of professionals.
Key Responsibilities:
• Assist in handling customer inquiries, complaints, and feedback through various channels such as phone, email, and social media.
• Work closely with the customer experience team to resolve issues and provide timely and effective solutions.
• Learn and maintain a thorough understanding of our products and services to assist customers with their inquiries.
• Participate in training sessions to develop skills in customer service, problem-solving, and effective communication.
• Collaborate with cross-functional teams to improve the overall customer experience.
• Keep accurate records of customer interactions and provide reports as needed.
• Maintain a positive and professional attitude towards customers at all times.
Qualifications:
• Bachelor's degree in Business Administration, Marketing, or a related field.
• 0-6months of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in MS Office and CRM software.
• Experience in the technology industry is a plus.
Why Join Qureos?
• Opportunity for growth and development in the field of customer experience management.
• Work with a dynamic and diverse team of professionals.
• Competitive salary and benefits package.
• Collaborative and inclusive work culture.
• Chance to make a positive impact on our clients' businesses.
If you are passionate about delivering exceptional customer experiences and want to be part of a growing company, then Qureos is the place for you. Apply now to join our team as a Customer Experience Trainee and take the first step towards a rewarding career in customer experience management.