Job Overview:

We are looking for a Front Desk Executive with a strong background in sports, preferably in Padel, to join our team. The ideal candidate will have prior experience in sports facility operations, with a preference for those familiar with Malaeb booking platform or other club management software. The role requires excellent customer service skills, the ability to multitask in a fast-paced environment, and a passion for delivering a seamless experience to players and guests.

Key Responsibilities:

• Guest Relations: Welcome players and visitors, ensuring a friendly and professional first point of contact.
• Bookings & Reservations: Manage court reservations, event registrations, and membership inquiries, with a strong preference for experience using Malaeb booking platform.
• Payments & Transactions: Process payments, issue invoices, and handle cash or card transactions accurately.
• Facility Coordination: Ensure smooth court operations by coordinating with coaches, maintenance teams, and management.
• Customer Support: Address inquiries, resolve issues, and provide information about club services, events, and promotions.
• Administrative Tasks: Maintain accurate records of bookings, membership details, and customer feedback.
• Event Support: Assist in organizing and executing tournaments, leagues, and social events at the club.
• Inventory Management: Monitor stock levels of rental equipment, merchandise, and refreshments, ensuring availability.

Requirements:

• Previous experience in sports facility operations, preferably in Padel.
• Familiarity with Malaeb booking platform or similar reservation systems.
• Strong communication skills and a customer-first approach.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office and general administrative tools.
• Flexibility to work evenings, weekends, and holidays as per club requirements.
• Passion for sports and an understanding of Padel community culture is a plus.

Preferred Qualifications:

• Experience working in a Padel club or other sports facilities.
• Basic understanding of court operations, coaching schedules, and player engagement.
• Multilingual skills (English & Arabic preferred) for effective customer interaction.

Job Type: Full-time