Sprint Digital, Pakistan is looking for a Customer Sales Representative for the Customer Support Program within the Operations department. This role involves assisting our U.S. and Canada-based clients’ customers with their queries/concerns, providing accurate product information, and ensuring a seamless sales experience via calls. We are looking for individuals with experience in sales and customer service, and above all, we place a strong emphasis on personality, passion, and a strong work ethic. We need people with a U.S. accent mainly.

Key Responsibilities:

• Respond to customer inquiries through various channels, including phone, email, and chat, in a timely and professional manner.
• Assist customers with purchases made through the E-Commerce website or help them purchase items directly from the site.
• Show genuine interest in each customer, offering courtesy, attention, and a friendly, caring demeanor.
• Offer alternative products or items when those requested are unavailable on the E-Commerce site.
• Adhere to established processes and procedures to ensure timely and effective resolutions.
• Stay informed on system updates, process changes, and upcoming updates to maintain knowledge accuracy.

Qualifications:

• O Levels/Intermediate or above.
• Excellent written and verbal English communication skills.
• Proficiency with MS Office, particularly MS Excel and MS Word.

Skills and Attributes:

• Strong interpersonal skills with the ability to build rapport with customers.
• Exceptional problem-solving abilities and attention to detail.
• Self-motivated and results-driven, with a commitment to delivering outstanding customer service.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Proactive and resourceful, taking the initiative to resolve customer inquiries and issues.
• Demonstrates a strong work ethic and dedication to providing exceptional customer service.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Effective communication and problem-solving abilities.

Office Timings:

• Monday to Friday: 5:00 PM to 2:00 AM (onsite)

Job Type: Full-time

Application Question(s):

• What is your expected salary?
• When are you available to join us?

Work Location: In person