IT System Administrator M365 Administrator

Do you want to redefine how Microsoft Cloud Services are used and operated for collaborating with colleagues globally?

Your role

We are looking for an M365 System Administrator:
Responsible for day-to-day maintenance of M365 services, namely; Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Power BI, Power Apps / Power Automate, Co-Pilot and Viva Engage).

Manage and operate the Microsoft Azure platform, infrastructure, and cloud services for the M365 related products that are on-boarded and supported.

Ability to monitor M365 service usage, performance and troubleshoot issues.

Able to analyse errors, including call quality for platforms such as Microsoft Teams, and define appropriate corrective measures through utilising data analytics toolsets.

Work collaboratively with other teams, such as Networks, Voice, and Multimedia to resolve incidents and improve stability of the platform and products, whilst ensuring continuous compliance with policies and regulatory requirements.

Responsible for adherence to internal KPCI and Risk Controls, requiring the producing and management of monthly KPCI reports as evidence of control compliance.

Document best practice guides for operating M365 services.

Track record of identifying and implementing process and operational improvements, including the use of automation enhancements where applicable.

Facilitate the transfer of knowledge to peers and colleagues from L1 / L2 support teams, enabling internal upskilling and development.

Able to work both proactively and reactively, driving reliability, stability, and operational excellence.

Flexible and adaptable to changing work demands, including flexibility with working hours as and when required.

Active participator in incident / problem management processes, acting as an escalation point for M365 support cases.

Your team

You will be working in the End User Services division as a member of the Messaging and Collaborations Team in Pune, India. This role is part of 3rd level team of engineers that support a diverse set of applications including email and messaging services, unified communications platforms, voice recording and M365 Cloud services. This position requires large enterprise experience with mission critical infrastructure management. This role fits into a global organisation working with other regional teams and collaboration is key for success.

Your expertise

A minimum of 3+ years experience as an M365 System Administrator, with practical knowledge of on-boarding, migrating, integrating, configuring, upgrading, and supporting M365 services.

Excellent knowledge of core M365 Services, including Exchange Online & On- Premise, Microsoft Teams, SharePoint Online and OneDrive.

Knowledge of core Azure Cloud computing concepts (AZ-900, MS-900, SC-900, Certification as a minimum requirement, with AZ-104 certification preferred).

Core skills and experience of Wintel Server, Networking & PowerShell.

Good foundational understanding in Agile Methodologies, AI Operations, ITIL, Data Analytics, PowerBI and Microsoft Modern Service Management.

Track record of successful problem analysis and resolution, with extensive hands-on IT support experience.

Fluent in English, both written and spoken.

Good report writing and documentation skills, and a strong verbal communicator.

Able to present concepts, ideas, and recommendations in a clearly structured and logical fashion.

Self-motivated, able to prioritise, good time management and is goal driven.

Collaborative nature: willing to share ideas, debate solutions, to achieve consensus on the best way to drive the service forward for the betterment of the organisation.

Able to work in a high pressure and time critical environment.

Experience working in a financial or regulated sector, and aware of best practices.