• Mixing and Serving Drinks: Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and soft drinks, ensuring adherence to standard recipes and presentation guidelines.
• Customer Service Excellence: Provide exceptional customer service by engaging with patrons, taking drink orders, and ensuring a positive dining experience. Address customer inquiries and complaints promptly and professionally.
• Knowledge of Beverages: Maintain a comprehensive understanding of the drink menu, including ingredients, preparation methods, and flavor profiles. Stay updated on industry trends and new drink recipes to enhance customer offerings.
• Inventory Management: Assist in managing bar inventory by monitoring stock levels, placing orders for supplies, and conducting regular inventory checks. Ensure that all beverages and supplies are stored properly and organized.
• Cash Handling: Accurately process customer payments, handle cash transactions, and maintain a balanced cash register. Ensure all financial transactions are recorded correctly and securely.
• Cleanliness and Organization: Maintain a clean and organized bar area, including washing glassware, cleaning countertops, and disposing of waste. Follow health and safety regulations to ensure a hygienic environment.
• Creating a Welcoming Atmosphere: Foster a friendly and inviting atmosphere for guests by engaging in conversation, making recommendations, and ensuring that the bar area is comfortable and appealing.
• Upselling and Promotions: Utilize persuasive selling techniques to promote special drinks, happy hour offerings, and seasonal cocktails. Encourage customers to try new items and increase overall sales.
• Collaboration with Staff: Work closely with kitchen staff, servers, and management to ensure smooth operations and effective communication. Coordinate with team members to manage busy periods and deliver timely service.
• Handling Difficult Situations: Manage challenging customer interactions with tact and professionalism. Diffuse conflicts, handle intoxicated patrons responsibly, and enforce house policies regarding alcohol service.
• Event Support: Assist in the setup and execution of special events, parties, and promotions. Collaborate with event coordinators to create tailored drink menus and ensure a successful event experience.
• Training and Mentorship: Mentor and train new bartenders and servers on bar operations, drink preparation, and customer service standards. Share knowledge and best practices to enhance team performance.
• Adherence to Legal Regulations: Ensure compliance with local, state, and federal laws regarding alcohol service, including checking IDs for age verification and understanding responsible service practices.
• Monitoring Customer Behavior: Observe customer behavior to identify signs of intoxication or distress. Take appropriate action to ensure the safety and well-being of all patrons.
• Feedback Collection: Gather customer feedback on drink offerings and service quality. Use insights to make improvements and enhance the overall guest experience.
• Promoting Responsible Drinking: Advocate for responsible alcohol consumption by offering non-alcoholic alternatives and encouraging guests to drink in moderation.
• Social Media Engagement: Participate in promoting the bar or restaurant through social media channels by sharing drink specials, events, and engaging with customers online.
• Maintaining Equipment: Regularly check and maintain bar equipment, including blenders, shakers, and glassware. Report any malfunctions or maintenance needs to management.
• Adapting to Trends: Stay informed about emerging trends in the beverage industry, including craft cocktails, local breweries, and health-conscious options. Adapt the drink menu to meet changing customer preferences.
• Creating Signature Cocktails: Develop and introduce unique signature cocktails that reflect the bar’s theme or brand identity. Experiment with flavors and presentation to create memorable drink experiences.
• Time Management: Efficiently manage time during busy shifts to ensure timely service without compromising quality. Prioritize tasks to maintain workflow and customer satisfaction.
• Building Customer Relationships: Establish rapport with regular customers by remembering their preferences and creating a personalized experience. Encourage repeat business through exceptional service and engagement.
• Participating in Training Programs: Engage in ongoing training and professional development opportunities to enhance bartending skills, product knowledge, and customer service techniques.
• Emergency Preparedness: Be prepared to respond to emergencies, including medical situations or fire hazards, by knowing emergency procedures and maintaining a calm demeanor in stressful situations.

Job Types: Full-time, Permanent