Job description

YOUR ROLE

Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival

RESPONSIBILITIES:

· Warmly greet clients, walk them to the proper beauty station and inform assigned beautician of their arrival

· Making sure the smooth operation of the reception

· Book and confirm appointments via phone and email

· Process transactions (cash and credit cards) and issue receipts. End day settlement of CC transactions.

· Strictly follows rules of the management and act as the model for all of the employees.

· Offer beverages and chat with clients who are in the waiting area

· Deal with customer complaints in calm and respectful manner.

· Welcome walk-ins, answer questions about services and schedule appointments based on availability

· Inform clients about new services and discounts

· Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

· Update client records with contact and billing details, appointments and services offered

· Maintain a clean and tidy reception area

· Order business cards, brochures and stationery as needed

· Create daily sales reports at the end of the operation and report together with the daily expenses.

· Respond to and take appropriate actions and Report to managers relating to safety and damages.

· Responsible for Maintaining the cleanliness and stocks of the mini bar for salon guests/clients.

· Keep track of complaints /suggestions of clients

· Make sure lighting and other devices are prepared before the day and to be switched off at the end of the day.

· Morning shift reception must be at least 30 minutes early to avoid complaints from early booking clients. Closing reception should check before the closing time not unless no more appointments/clients around the salon, they can do so 15 minutes before the closing.

SKILLS & COMPETENCIES

· Proven work experience as a Salon Receptionist or similar role

· Presentable - always wear make-up, tidy hair and wear proper uniform

· Ability to multitask and work under pressure

· Good knowledge of hair, nail care and beauty products.

· Hands-on experience with office equipment, like printers and POS systems

· Familiarity with processing transactions

· Excellent communication skills(verbal, phone and email)

· Ability to respond to a complaint or resolve issues with clients in a reputable manner.

· Friendly, personable, good customer service and a positive attitude towards clients

· Committed to professionalism and cooperation

· Solid organization and record-keeping skills

· English & Russian speaker preferred.

Note*** Female only Required for this position.

Job Type: Full-time

Pay: From AED5,000.00 per month

Job Type: Full-time

Pay: From AED5,000.00 per month

Application Deadline: 05/04/2025