Job Title: Customer Support Representative
Location: On-site, DHA Phase 8 Ex Parkview.
Job Type: Full-time
Company: Redwood Information and Technology.

About Us:
At Redwood Information and Technology, we are dedicated to delivering exceptional products/services to our customers. We are looking for a passionate and customer-focused Customer Support Representative to join our team. If you’re eager to help others and thrive in a fast-paced environment, we’d love to hear from you.

Job Description:
As a Customer Support Representative, you will be the first point of contact for customers, providing outstanding service and ensuring a positive experience. You will respond to inquiries, resolve issues, and offer solutions to enhance customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media.
• Provide accurate, timely, and professional support for product/service-related questions.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Maintain a positive and empathetic attitude to ensure customer satisfaction.
• Update customer records and manage follow-up tasks.
• Collaborate with other teams to resolve complex customer issues.
• Continuously improve product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in customer support or similar roles (1+ years preferred).
• Excellent communication skills (written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks.
• Proficiency with customer support tools (e.g., Zendesk, Freshdesk) is a plus.

Personal Attributes:

• Empathetic and patient with customers.
• Strong team player with a positive attitude.
• Ability to remain calm and composed under pressure.
• Eager to learn and adapt in a fast-paced environment.

Why Join Us:

• Competitive salary and benefits.
• Opportunities for growth and professional development.
• Flexible work environment with remote options.
• A collaborative and supportive team culture.

How to Apply:
Interested candidates are invited to send their resume and cover letter on the following WhatsApp number (0316-2053333). Please share how your skills and experience make you a great fit for the role.

We look forward to welcoming you to our team!

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person