Job Summary

Main Duties/Responsibilities:

Administration

• Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that all staff arrive for and finish shifts at correct time
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• Ensure that tables are arranged and set up accordingly
• Maintain all equipment in good condition and ensure staff are trained to handle all of it.
• Attend all training sessions arranged by Palazzo Versace
• Ensure small groups of VIP guests are catered for according to Palazzo Versace standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• Conduct and attend all meetings in absence of managers
  
  
  

Financials

• Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Communicate outlet performance to Manager and senior management
• Creating and executing plans for department sales, profit and staff development
• Ensure all staff seek to reduce loss and maximize profitability wherever possible
  
  
  

Human Resources/ Colleagues

• Supervise F&B service by directing and guiding his/her subordinates
• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• Identify and carry out any specific training and development needs among the team
• Ensure the performance of staff is accurately managed, assessed and acted upon
  
  
  

Guest Service

• Ensure greeting, seating and taking orders by staff are all done to Palazzo Versace standards
• Be aware of outlet up-selling strategy and communicate to all relevant staff
• Ensure food and beverages are presented to guests according to Palazzo Versace standards
• Ensure guests’ satisfaction is met by every member of staff
• Deal with guest complaints according to Palazzo Versace standards and communicate to Manager where appropriate
  
  
  

Health and Safety

• Be aware of, and comply with, safe working practices as laid down under Health and Safety practices. This will include your awareness of any specific hazards at your work place
• Be aware of, and comply with local and relevant Food Acts.
• Adhere to procedures regarding Health & safety
  
  
  

CANDIDATE PROFILE

• High school diploma or Degree in Business Administration/Hospitality Management
• A total of 4-5 years Food and Beverage experience, preferably in restaurant management and/or In Room Dining
• 2 years minimum in a similar role in a 5 * international environment
• Fluent in spoken and written English.
• MS Program (Word, Excel, PowerPoint, Visio).
• Advanced Excel.
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.