• Accountable for customer satisfaction through quality of service and precise communication
  
• Accountable for equipment safety and performance
  
• Accountable for selling service repairs
  
• Accountable for resolving customer service quality complaints
  
• Accountable for resolving customers invoicing complaints related to maintenance operations

• Accountable for the end-users, the sites and the technicians' safety
  
• Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards and the local regulations
  
• Accountable for the control of the field operations costs and the profit margin
  
• Accountable for service repairs sales
  
• Accountable for managing the third party inspections visits and follow-up actions
  
• Validates the service contract technical terms with the salesperson
  
• Accountable for supporting the maintenance of any third party equipment coming into the maintenance base
  
• Responsible for helping the call center agent solving technician call out assignment conflicts (priorities & trouble shooters fitter schedule)
  
• Accountable for solving and closing the open call outs and reacting in case of stopped equipment and/or safety issues
  
• Accountable for reducing the call outs in his area
  
• Accountable for the timely completion of the planned maintenance visits
  
• Accountable for the planned maintenance scheduling and optimized routing
  
• Responsible for performing site audits
  
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  
• Responsible for the control and authorization of overtime
  
• People management / Leadership
  
• Accountable for the performance of his assigned technicians
  
• Accountable for maintenance technicians motivation and competence development
  
• Accountable for determining and checking technicians' performance objectives
  
• Accountable for communication with his technicians & conducting of the weekly tool box meeting
  
• Accountable for managing technician annual leave, absences and back-up, and call out technician scheduling
  
• Accountable for technician timesheet validation before payroll
  
• Accountable for equipment assignment to technician and technician workload balancing
  
• Responsible of defining the technician capacity need and for the technician hiring and selection process
  
• Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone and instruments

Requirements

• Bachelor’s Degree in Engineering
  
• 5-12 years experience in the same field
  
• Engineering standards and codes of practice
  
• Contract and commercial knowledge
  
• Negotiation skills
  
• Team leadership
  
• Computer skills
  
• Planning skills
  
• Procurement and selling skills
  
• Ability to plan, organize, lead, and monitor team efforts to their successful completion
  
• Excellent in English Language, Arabic would be an advantage

Benefits

• Paid Annual Leave
  
• Medical Insurance
  
• Travel Ticket
  
• Family Status
  
• T&C applied as per group policy