As a Call Center Agent for Taxi Cab Controlling & Dispatching, you will be responsible for handling incoming calls, dispatching taxis, managing customer requests, and ensuring efficient communication between drivers and customers. The ideal candidate will be quick-thinking, detail-oriented, and able to handle high-pressure situations while maintaining professionalism.

Key Responsibilities:

• Receive and manage incoming customer calls for taxi bookings and inquiries.
• Dispatch taxis in a timely and efficient manner, ensuring drivers reach customers promptly.
• Monitor and track taxi locations to optimize dispatching decisions.
• Communicate clearly with drivers, providing them with accurate trip details and instructions.
• Respond to customer questions, complaints, and concerns with professionalism and a focus on providing excellent service.
• Ensure accurate logging and record-keeping of all dispatch activities.
• Collaborate with team members and other departments to ensure smooth operations.
• Handle emergency situations calmly and efficiently.
• Perform additional administrative duties as needed.

Qualifications:

• Previous experience in a call center, customer service, or dispatching role is preferred.
• Familiarity with taxi dispatching systems or GPS tracking software is a plus.
• Strong communication skills (verbal and written) and the ability to multitask.
• Ability to work under pressure and handle high call volumes.
• Excellent problem-solving skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Basic computer proficiency, including experience with MS Office and call center software.

Phone Number: 0331-9337777
Address: Call Centre Plus (CCP), Flat 402, plaza 71, civic center, bahria phase 4

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month