We are seeking a skilled and detail-oriented Amazon Case Management Specialist to join our team at our Karachi office. This is a full-time, in-person role focused on managing Amazon Seller Central cases and maintaining overall account health.

Key Responsibilities:

• Manage and respond to all case logs within Amazon Seller Central
• Submit appeals and draft Plans of Action (POAs) for listing suspensions, policy violations, and account issues
• Track and follow up on open cases to ensure timely resolution
• Resolve performance notifications and ensure the account remains compliant with Amazon’s policies
• Maintain accurate documentation of all case-related activities
• Collaborate with internal teams to collect required evidence and improve issue resolution time

Requirements:

• Prior hands-on experience with Amazon Seller Central case management
• In-depth knowledge of Amazon policies, account health metrics, and compliance requirements
• Strong English writing and communication skills
• Highly organized and proactive with excellent attention to detail
• Ability to handle multiple cases and prioritize tasks efficiently

Preferred:

• Experience with both FBA and FBM operations
• Familiarity with tools or dashboards for monitoring account health

Job Type: Full-Time, On-Site
Location: Suite #205, Asia Pacific Trade Center, Block 19, Gulistan-e-Johar, Karachi

This is an excellent opportunity for someone who thrives in a structured environment and is passionate about problem-solving and policy compliance.

Apply now with your updated resume. Shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Work Location: In person