Job Title: Customer Care Executive – Healthcare

Location: JLT- Dubai
Salary: AED 4000 - 5000
Job Type: Full-time
Availability: Immediate joiners preferred

Job Overview:

We are looking for a Customer Care Executive to join our healthcare team. The ideal candidate should have excellent communication skills, a basic understanding of medical terminology, and the ability to handle patient interactions professionally.

Key Responsibilities:

• Respond to patient inquiries regarding test bookings, reports, and sample collection.
• Coordinate with lab technicians and doctors for urgent or priority reports.
• Maintain accurate patient records and ensure efficient data entry.
• Process payments, manage billing inquiries, and provide clarity on service charges.
• Handle patient complaints with empathy and escalate critical issues to management.

Qualifications & Requirements:

• Preferred: Bachelor's degree in Healthcare Administration, Medical Lab Technology, or a related field.

Experience:

• 0-1 year of experience in customer service, preferably in a healthcare or pathology setting.

Skills & Competencies:

• Communication Skills – Strong verbal and written skills for patient interactions.
• Medical Terminology Knowledge – Basic understanding of pathology and diagnostic tests.
• Empathy & Patience – Ability to handle distressed patients professionally.
• Multitasking – Capability to manage calls, emails, walk-in queries, and reports simultaneously.
• Tech Proficiency – Experience with LIMS (Laboratory Information Management System) and MS Office is an advantage.

Job Types: Full-time, Permanent, Fresher

Pay: AED4,000.00 - AED5,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer Care Executive: 2 years (Required)
• healthcare/hospital: 2 years (Required)

Language:

• English and hindi (Required)