• Position: Recovery Supervisor
• Location: Rawalpindi/Islamabad
• Package: PKR 42K
• Education: Minimum BBA from reputable university or equivalent
• Experience: Minimum 1 year of experience preferably with Wireline/Cellular service provider.

Activities/Responsibilities

• Prepare/understands data of the customer before visiting the customer (Name, address, billing details, inquiry/investigation done already, services used etc.), using PTCL billing and Customer relationship software’s including BnCC, CBS and CRM.
• Calling defaulter for payment follow-up and documenting their responses.
• Issuance of WhatsApp Notices and Submit report to Line Manager on the responses received from calling activity.
• Tracing defaulters by visiting place of default.
• Visit to default premises to pursue recovery of receivable (Default)/heavy usage customers exceeding their credit limits
• Visit to default premises to pursue recovery of receivable (Default)/heavy usage customers exceeding their credit limits
• Follow up with defaulters for payment as per allotted area/cases assigned by Line Manager.
• Follow up with defaulters for payment as per allotted area/cases assigned by Line Manager.
• Forwarding customer complaints for adjustments after seeking due approvals as per DoP/SoP.
• Searching of Live accounts during defaulter chasing and preparation of cases for Suspension of Live Accounts
• Forwarding disputed cases & recommends suspension in lieu of default to AM Credit Management
• Telephonic Calls to CMP Default accounts for collection of CPE Devices (VDSL, IPTV and GPON) to ensure achievement of CPE Collection Targets.
• Ensure achievement of CPE Collection Target assigned.
• Convincing defaulted customers to have their services restored after payment of Client outstanding dues.
• Ensure achievement of BB Restoration Target assigned.

RELEVANT SKILLS,

• Proficient verbal and written communication skills.
• Strong Interpersonal Skills
• Proficiency in MS office applications.
• Decision making skills, multi-tasking ability and good organizational skills.
• Capable of handling multiple tasks and meeting department deadlines in a fast-paced environment.
• Be able to Prioritize & Plan well.
• Demonstrates high level of interest in performance.
• Have good negotiation and conflict-solving skills

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person