RedBox Technologies, a leader in the logistics sector in Saudi Arabia, is seeking a detail-oriented and customer-focused Operation Support / Relationship Specialist to join our dynamic team. Known for our innovative smart locker solutions, RedBox is committed to streamlining the parcel delivery process while ensuring exceptional service quality.

In this role, you will serve as the primary point of contact for our clients, providing operational support while nurturing relationships to ensure customer satisfaction and retention. Your ability to maintain strong client relationships while coordinating operational tasks will be key to driving the success of our services.

Responsibilities

• Act as the liaison between clients and internal teams to ensure smooth operational workflows.
• Build and maintain productive relationships with customers, understanding their needs and expectations.
• Provide operational support by coordinating logistics processes and addressing client inquiries.
• Assist in the management and resolution of client issues, ensuring timely responses and effective solutions.
• Monitor customer satisfaction levels and provide feedback to management for service improvement.
• Prepare and maintain documentation related to client interactions and operational performance.
• Collaborate with internal departments to enhance service offerings and operational effectiveness.
• Analyze client data to identify trends and potential areas for operational improvement.

Requirements

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer relationship management or operational support, preferably in the logistics industry.
• Excellent written and verbal communication skills Arabic/English.
• Strong problem-solving abilities and a customer-centric approach.
• Highly organized with the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to collaborate effectively with cross-functional teams and build lasting client relationships.
• Adaptable to the dynamic nature of the logistics environment.