Resources should be familiar with the existing codebase of the current production environment and support future enhancements of the EPortal application by providing the following services.
(a) Application support:
(i) Incident Fixes
(ii) Service Requests
(iii) Application Monitoring
(iv) Security patches
(v) Technology workstreams (Web Pages(HTML, JavaScript & jQuery), .NET and Java)
(vi) Problem management / RCA analysis.
(b) Platform support:
(i) Administration
(ii) DB Administration
(iii) System Monitoring and reporting
(c) Dev-Ops support:
(i) EPortal Code Maintenance & patches
(ii) Release and deployments
(iii) Hot fix support
(d) Vendor coordination:
(i) Vendor coordination and interaction – to ensure issues / tickets closed.
(ii) Liaise with Microsoft for any underlying infrastructure issue
(e) Enhancement Change Requests
(i) Feature enhancements – Resource should able to understand the existing EPortal application codebase and enhance the application features based on the requirements from IT and business