About the Role: Transform citizen engagement! We're seeking a visionary CRM Consultant to implement and manage cutting-edge CRM solutions specifically tailored for public service ticketing and robust call center integrations. This role is your chance to customize and integrate leading platforms like Microsoft Dynamics 365, Salesforce, and Maximo CRM interfaces, directly enhancing citizen satisfaction and service delivery. If you're passionate about optimizing customer journeys and leveraging CRM to build stronger community connections, this is a powerful opportunity to make a difference.

Key Responsibilities:

• Customize and configure CRM solutions to optimize service desk operations and comprehensive case management workflows.
• Integrate CRM systems seamlessly with GIS, telephony (CTI), and Maximo platforms for holistic data management.
• Develop and deliver comprehensive training programs for staff on CRM usage and advanced reporting tools.
• Monitor and optimize workflows to ensure strict adherence to Service Level Agreements (SLAs) and maximize operational efficiency.

Must-Have Skills:

• CRM Platforms: Microsoft Dynamics 365, Salesforce
• CRM Integration: Integration with GIS, CTI, and Maximo
• Workflow Expertise: Case management and service workflows

Job Type: Contract
Contract length: 12 months

Experience:

• CRM Platforms: Microsoft Dynamics 365, Salesforce: 5 years (Preferred)
• CRM Integration: 5 years (Preferred)

Work Location: Remote

Application Deadline: 03/06/2025

Job Id: Vfze4RV7v5mq1v1cH5wddzM3ffmHJVWZkQdxmiJNOmS397PLBY4uSe0Hcjtbcxahw3IkLeRKUIJJ04y9bl+X9qophFEIMkCgin8UnVEJkMdNNsKJ