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Job Title: Business Analyst – Aggregator (Delivery Applications & Sales)

Location: Manama, Bahrain

Department: Sales/Strategy/Business Development

Reports to: Group General Manager

Job Summary

We are looking for a results-oriented Business Analyst to lead data-driven decision-making across Bahrain’s leading delivery aggregators — including Talabat, Ahlan, Jahez, and others. You will play a key role in optimizing our brand performance on third-party platforms, supporting sales strategy, and driving growth through analytical insights. The ideal candidate understands the local market dynamics and has experience working with food delivery or e-commerce platforms.

Key Responsibilities

• Platform Performance Monitoring: Analyse daily and weekly performance metrics (GMV, AOV, cancellations, delivery times) across aggregators such as Talabat, Ahlan, Jahez, and others.
• Sales & Campaign Reporting: Generate and present actionable reports on platform sales, customer acquisition, retention, and the effectiveness of promotional campaigns.
• Menu & Product Optimization: Monitor item-level sales, pricing competitiveness, and menu design to optimize visibility and conversion rates on delivery platforms.
• Aggregator Relationship Support: Collaborate with aggregator account managers to align on campaign execution, product placement, and growth initiatives.
• Data-Driven Sales Strategy: Provide analytical support for pricing decisions, discounting strategies, and new product launches based on platform data.
• Forecasting & Trend Analysis: Identify patterns in customer behaviour, order timing, and category trends specific to the Bahrain delivery ecosystem.
• Cross-Functional Collaboration: Work closely with marketing, operations, and product teams to implement aggregator-based growth strategies.
• BI Integration: Maintain dashboards and reports using Excel, Power BI, or Tableau to provide real-time visibility to internal stakeholders.
• Optimize Marketing Spend: Manage marketing investments on aggregator platforms such as CPC campaigns and banner advertisements etc., while analysing and comparing their return on investment (ROI).

Requirements

• Bachelor’s degree in Business, Economics, Data Analytics, or related field; MBA is a plus.
• 2–4 years’ experience in business analysis, e-commerce, or food delivery aggregator environments.
• Strong knowledge of Bahrain’s delivery landscape (Talabat, Ahlan, Jahez, etc.).
• Excellent data analysis and visualization skills (Excel, SQL, Power BI, or Tableau).
• Familiarity with KPIs such as GMV, AOV, conversion rate, CAC, and promo ROI.
• Strong communication skills; capable of translating data into business actions.
• Fluency in English; Arabic is an advantage.

Preferred Experience

• Prior experience working with or analysing sales on Talabat or other GCC aggregator platforms.
• Understanding of regional customer behaviour, dining habits, and market trends in Bahrain.
• Exposure to CRM and digital marketing tools is a plus.

About Us

Al Abraaj Restaurants Group is a Bahrain based Public Shareholding Company, widely recognised for its pioneering excellence in the F&B sector since 1987. With over 38 years of hospitality experience, 16 brands, 36 outlets and 1,200 employees, the group offers an exciting array of unique dining concepts, catering to diverse culinary tastes.

These brands include Al Abraaj, Mashawi Al Abraaj, Mazmiz, Bindaira, Nu Asia, Lumee, YaSalam!, Otto, San Carlo Cicchetti, La Rotisserie, SAL, Chica, Chapra, Sangam, La Ro Bistro, and Camel Club, along with Al Abraaj Catering, Bakery and CPU.

We thank all applicants for their interest in joining our dynamic team. Due to the high volume of applications, we shall only get in touch with those shortlisted for the role.

Job Type: Full-time

Application Question(s):

• Do you reside in Bahrain?
• What is your visa/residence status?
• How many years of Business Analyst - Aggregator experience do you have?
• What is your current salary package?
• If selected, are you required to give notice?