Job description

Job description

Job Title: Customer Service Representative (CSR)

Location: B 37, Block 5 Gulshan-e-Iqbal, Karachi, 75300
Job Type: Full-Time
Reports To: Customer Service Manager
We need freshies for this job

Job Summary:

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction across all interactions. This role requires strong communication skills, problem-solving abilities, and a genuine desire to help others.

Key Responsibilities:

• Respond to customer inquiries via , email, or live chat
• Provide accurate, valid, and complete information by using the right methods/tools
• Resolve customer complaints efficiently and follow up to ensure resolution
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Work closely with other departments to resolve complex issues
• Identify and escalate priority issues when necessary
• Maintain a positive, empathetic, and professional attitude toward customers
• Meet personal/team targets and call handling quotas
• Follow communication procedures, guidelines, and policies

Qualifications:

• High school diploma or equivalent; college degree preferred, Matric
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Timings: 3 PM to 11PM shift or 11PM to 7AM shift

Job Type: Full-time

Job Type: Full-time

Pay: Rs20,000.00 - Rs25,000.00 per month

Work Location: In person