911 Dispatch Communications Officer- Hendricks County Communications Center

JOB
APPLICATIONS ARE VALID FOR ONE YEAR AND MUST BE SUBMITTED THROUGH NEOGOVThe Communications Officer is responsible for answering and assessing both emergency and non-emergency calls and dispatching the appropriate employees to the incident. We are accepting laterals! If you meet the qualifications, the lateral pay will be considered.

EXAMPLE OF DUTIES
Duties include, but are not limited to: Receives emergency calls, gathers maximum amount of information in minimum amount of time, determines appropriate response, and dispatches emergency personnel accordingly. Comforting emotionally distraught persons and providing instructions.Maintain all requirements for training within the Center and any outside training required.Maintain good public relations with citizens and community agencies.Monitors radio networks continuously, responding to requests for assistance, maintaining the location and status of users activity, and transmits information to the appropriate users.Verifies, enters, maintains, documents and retrieves IDACS/NCIC information for county and other law enforcement and related departments/agencies, such as courts, Prosecutors, and Probation departments. Receives/transmits information pertaining to, but not limited to, criminal histories, driver's licenses, vehicle registrations, gun permits, missing persons, and stolen property. Contacts state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.Processes records such as, but not limited to, handgun permits and vehicle identification confirmation for the Indiana State Police Firearms section and the Indiana Bureau of Motor Vehicles.Maintains efficient operation of the Center's communications systems and other assigned equipment.Must be able to recognize and contact appropriate vendors during system failures. Be able to function properly during any/all system's failures.Provide pre-arrival instructions if necessary.Monitor all security systems and recording devices pertaining to the operations of the Center.Provide road and weather information upon request.Maintains current knowledge of county, including municipalities, subdivision, streets, businesses and telephone prefixes.Page all required fire department runs in regard to general tone, out of district, working incidents and hospital diversions.Fax warrants and other information as requested to requesting agencies, as well as fire run reports.Performs other related duties as may be assigned. Supervisory Responsibilities: This job has no supervisory responsibilities.

SUPPLEMENTAL INFORMATION
Other Skills and Abilities: The following skills and abilities are either required or desired.Computer software skills required include: Microsoft Outlook, Word, Excel, and PowerPoint, and Computer-Aided Dispatch.A working knowledge of the operation of computerized public safety information systems, radio equipment, telephone systems, alarm systems and other communication equipment is required.A working knowledge of the principles, laws, policies, methods, practices and regulations pertaining to the dispatch of emergency equipment is required. The ability to communicate clearly and be able to function in stressful and sometimes difficult situations is required.A working knowledge of police and fire department systems and practices.The ability to identify, coordinate and resolve a wide variety of issues related to emergency dispatch operations is required.A working knowledge of radio frequencies, procedures, limitations, acronyms and codes is required.A working knowledge of County geography and area law enforcement is required.The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.A general understanding of report writing, while paying close attention to detail is required.The ability to maintain and cultivate positive relationship with residents, vendors and other Town departments is required.CPR/AED certification is required.The ability remain current with all required licenses, certifications and in-service requirements is required.The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.The ability to speak, read and write in English is required. Spanish is desired.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl; and taste or smell. The employee is frequently required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate. While the offices of the Hendricks County Communication Center are open 24 hours a day, this position may require work on the weekends and holidays. It may also require the ability to drive Town vehicles. Thus, a valid driver’s license may be required.