Account Administrator

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Position: Account Administrator

Job Description:

The Account Administrator II is responsible for the planning, scheduling and dispatching of drivers to move our customers’ freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.
Core Duties & Responsibilities:

Responsible for the coordination, scheduling, and dispatching of customer freight
Negotiating rates with customers, drivers, and carriers
Ensure all customer instructions are entered into the system
Develop a strong relationship with Independent Contractors within fleet
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Work cooperatively with customer service to provide solutions for customers’ needs and resolve issues
Regular and dependable attendance
Other duties as assigned

Requirements:

Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry-leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Strong attention to detail and ability to handle high volume of transactions
Proactively establish and maintain effective working team relationships with all support departments
High school diploma or GED equivalent

Skills:

Ideal candidate will possess a “can do" attitude with a “will do" work ethic
Must have the ability to work in a fast-paced environment
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus
Computer skills, including Microsoft Office, Outlook, etc.

Forward Air is an Equal Opportunity employer.

#FWRD2

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

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