Account Development Associate

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

As an Account Development Executive (Inbound), you will engage with leads generated through various marketing channels and play a key role in qualifying, nurturing, and converting them into sales opportunities. You’ll collaborate closely with marketing and sales teams to optimize lead management processes and ensure a world-class prospect experience. This role is central to building and strengthening the India Center of Excellence (CoE) team.

What the role offers: Qualify and manage inbound leads across assigned global regions.Partner with Marketing and Sales teams to ensure seamless handoffs and consistent follow-up.Maintain accurate records and ensure high CRM hygiene.Meet and exceed key performance indicators (KPIs) including lead conversion rate, speed-to-call, and lead nurturing effectiveness.Support inbound chat and prospect engagement during your regional shift hours.

What You Need To Succeed

• Job Title: Account Development Executive (Inbound)Experience
• Range: 3–5 Years
• Location: Bangalore (Hybrid – Minimum 3 days/week in office)
• Shift: APAC, EMEA, North America
• 3–5 years of experience in inbound sales or lead qualification within a B2B environment.
• Proven proficiency with tools such as Salesforce, Lusha, and Salesloft (or similar platforms).
• Strong written and verbal communication skills with a customer-first approach.
• Analytical mindset with the ability to interpret data and improve performance metrics.
• Self-motivated, detail-oriented, and comfortable working across global teams and time zones.
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.