Account Executive / Account Manager (AE/AM)

Role Overview

The Account Executive / Account Manager is responsible for managing the entire enterprise sales cycle—from initial demo to successful rollout. This role requires strong consultative selling skills, relationship management, and exceptional project coordination across design, production, and operations teams. The AE/AM will lead pilot programs, prepare tailored proposals, onboard new customers, and drive ongoing expansion within existing accounts. Achieving monthly revenue targets and maintaining CRM accuracy are critical components of this role.

Key Responsibilities

1. Sales Execution & Deal Closing Convert demos into qualified pilots or commercial proposals using strong negotiation, pain quantification, and straight-line closing techniques. Manage opportunities from first meeting to rollout, ensuring clear pricing, timelines, and stakeholder alignment. Achieve monthly and annual revenue targets through consistent deal execution and confident closing.

2. Proposal Development Build customized proposals featuring garment recommendations, print methods, pricing, artwork specifications, and service-level commitments. Ensure proposals reflect client needs, brand guidelines, and operational feasibility.

3. Pilot Program Management Run pilot projects end-to-end including artwork approvals, mockups, QA checkpoints, production coordination, and delivery timeline management. Identify risks early and implement corrective actions to ensure pilot success.

4. Stakeholder Relationship Management Build strong relationships across client functions such as HR, Operations, Procurement, WHS, and Store/Depot Managers. Serve as the primary point of contact throughout the sales cycle and post-pilot handoff.

5. Cross-Functional Coordination Collaborate closely with Production, Design, and Operations to ensure accuracy, fast turnaround, and high-quality outputs. Ensure smooth internal communication to meet client expectations and fulfil SLAs.

6. Customer Onboarding Lead onboarding for new enterprise clients, ensuring they are set up with standardised ordering templates, artwork formats, and long-term uniform planning tools. Partner with Operations to guarantee deliverable timelines and workflow readiness.

7. Account Growth & Expansion Develop and expand relationships within existing accounts through site-level penetration, upselling, and quarterly business reviews. Identify new revenue opportunities across customer departments and geographic locations.

8. Forecasting & CRM Discipline Maintain accurate forecasting by updating CRM pipeline stages, recording blockers, tracking STV (Sales-to-Value), and ensuring visibility of upcoming revenue. Ensure complete, timely documentation of all client interactions and deal progress.

9. Full Opportunity Ownership Own every deal from demo to rollout, ensuring alignment across internal teams and client buying committees. Manage pricing, proposals, artwork cycles, and production readiness throughout the process. Ideal Background & Qualifications Experience 2–5 years of B2B AE or AM experience in mid-market or enterprise sales cycles. Experience in construction, print production, promotional products, logistics, or supply chain industries is highly preferred.

Skills & Competencies

Strong consultative selling and ability to multi-thread across client departments. Excellent project management across complex workflows such as artwork cycles and pilot programs. Exceptional phone presence with strong objection-handling and negotiation skills. Ability to manage tight timelines, coordinate multiple parties, and drive decisions. Strong communication, presentation, and relationship-building capabilities. Proficiency with CRM systems (HubSpot, Salesforce, etc.) and pipeline tracking processes.

Job Type: Full-time

Pay: Rs125,000.00 - Rs150,000.00 per month

Work Location: In person