Account Manager

As an Account Manager you will:

• Retain and grow merchant accounts by driving adoption of Nomod s payment solutions and increasing processed payment volumes. Regularly look for referrals for other businesses and onboard the referrals as well.

• Cross-sell and upsell Nomod s wider ecosystem - from payment links and in-person payments to Membership, Payment Gateway, Store, Catalogue, etc.

• Act as the merchant s advocate within Nomod, liaising with the risk, engineering, operations, and product teams to resolve issues, streamline onboarding, and mitigate disputes/chargebacks.

• Own the relationship: build trust with decision makers through regular account reviews, in-person meetings, and performance insights.

• Drive merchant success metrics such as retention rate, volume growth, and adoption of additional Nomod features.

• Provide training and support to ensure merchants teams are confident using Nomod day-to-day.

• Gather and relay feedback from merchants to help shape product roadmap and operational improvements.

• Identify churn risks early and take proactive steps to safeguard account health.

What we d like

• Proven experience in account management, relationship management, or customer success within payments, fintech, SaaS, or any similar merchant facing roles.

• Strong commercial mindset - you understand how to grow accounts, spot upsell opportunities, and handle negotiations.

• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.

• A problem-solver who thrives in fast-paced, high-growth environments.

• Familiar with the UAE market and business landscape.

• UAE driving license required (role includes in-person merchant visits).

• Data-driven with the ability to analyze account performance and present actionable insights.

• Native Malayalam and professional English fluency required.

• Comfortable working in a remote, distributed team.

Nice to have

• Prior experience at a high-growth startup or at an established fintech firm.

• Fluency in other languages in addition to English and Malayalam, including Arabic, Hindi, or Urdu.