Account Manager

Key Responsibilities:

Client Relationship Management

• Serve as the primary contact for key clients, building long-term relationships through high levels of service and satisfaction.
• Assess client needs regularly, anticipate challenges, and proactively mitigate potential issues.
• Facilitate clear and consistent communication between clients and internal teams, ensuring timely updates on project progress and critical developments.

Strategic Planning

• Develop strategic account plans aligned with client goals and growth objectives.
• Collaborate with internal creative, media, and production teams to craft integrated campaign strategies that meet KPIs.
• Suggest innovative ideas and improvements based on data insights and industry trends.

Team Supervision

• Supervise account teams, ensuring alignment on project workflows, responsibilities, and deadlines.
• Promote collaboration across disciplines to deliver seamless campaign execution.

Project & Operational Management

• Manage complex projects from briefing to delivery, ensuring execution on time, within budget, and to high-quality standards.
• Maintain quality control across all deliverables, ensuring adherence to client expectations and brand guidelines.
• Coordinate internal teams and suppliers to ensure synchronized project execution.
• Handle and maintain project documentation for accessibility and accuracy.

Business Development & Financial Management

• Identify opportunities for account growth, upselling, and cross-selling additional services.
• Lead or contribute to pitches for new business using industry and client insights.
• Oversee account budgets and financial planning to ensure projects remain within financial parameters.

Reporting & Analysis

• Analyze campaign performance, generate actionable insights, and provide detailed reports to clients and internal teams.
• Conduct regular client review meetings to discuss outcomes, feedback, and future planning.

Professional Development & Industry Engagement

• Stay informed on industry trends, marketing innovations, and competitor activities to keep the agency ahead of the market.