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Account Manager
JOB_REQUIREMENTS
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Do you believe no challenge is too complex to solve? You’ll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.
Customer Service Support Supervisor
The Customer Service Support Supervisor is a vital part of the U.S. Engineering team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. It is the responsibility of the Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair work, and work closely with other service team members to provide value to U.S. Engineering Company customers.
Principal Duties and Accountabilities:
Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
Customer Service Support Supervisor
The Customer Service Support Supervisor is a vital part of the U.S. Engineering team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. It is the responsibility of the Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair work, and work closely with other service team members to provide value to U.S. Engineering Company customers.
Principal Duties and Accountabilities:
- Overall responsible for account management, and customer satisfaction for specified customers.
- Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
- Responsible for developing the appropriate repair approach, estimating repairs / services, and presenting proposals to specified service agreement customers.
- Manages all assigned accounts to achieve sales plan volume and profitability goals.
- Responsible for identifying, qualifying, managing, and executing solutions / special projects for specified customers.
- Surveys and generates proposals for Planned Maintenance Agreements and Projects leveraging technical experts for estimating and identifying the best customer solution.
- Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue opportunities.
- Works with the operations team to ensure project is delivered as proposed.
- Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
- Provides technical and estimating support as needed for sales team within assigned region.
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Ensures customer expectations are consistently met or exceeded. Service Account Managers support the invoice approval process for assigned accounts and House accounts as identified.
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Bachelor’s Degree in Construction Management or HVAC not required, but a plus or equivalent years of experience.
- In-depth knowledge of HVAC and/or PLUMBING systems as well as servicing of those systems.
- Equivalent combination of field and relevant leadership experience will be considered.
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Minimum of 6 years of relevant experience is required. This could include any of the below, or a combination of:
- Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
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Field experiences servicing and/or installing HVAC and/or PLUMBING systems.
- Knowledge of mechanical service and construction industry practices, processes, and standards – including systems design, installation, and servicing.
- Must possess technical knowledge of HVAC systems, as well as a basic knowledge of plumbing systems (Will be required to also manage plumbing accounts).
- Ability to maximize performance of project team through innovative and effective management techniques.
- Superior communication and interpersonal skills, such as diplomacy, persuasion, etc… are essential to develop and foster effective professional relationships.
- Time management and organizational skills.
- Basic level of financial acumen necessary to manage project budget / performance.
- Knowledge of the following computer programs: MS Word, Excel.
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Strong problem-solving, negotiation, and conflict-management skills.
- Routine daily driving to customer account sites required.
- Infrequent overnight travel may be required, based on customer account assignments.
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Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.
- The range for this position has been established at $91,000 to $128,000 per year and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
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Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
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