Responsibilities

• Establishing strong customer relationships.
• Developing proposals to win new business.
• Using Customer Relationship Management (CRM) software to document and track sales opportunities.
• Demonstrating versatility in English written and oral skills to communicate effectively with diverse audiences, including employees, managers, technical and non-technical customers, and potential customers.
• Working effectively in a team setting.
• Preferably to know the GIS concepts and industry software.
• Assist Implementation Director/Management with development of team goals, providing team support, and with creating training documents to assist with team growth/development.

Requirements

• Four (4) or more years of successful experience as an Account Manager, or in other sales/customer service role.
• Advanced knowledge of the local government entities in Kuwait market, as well as the technology trends and the ability to translate this into solutions for customers.
• Expert visual storyteller and negotiator across all levels of an organization
• Knowledge of industry fiscal year, budgeting, and procurement cycles
• Solid knowledge in sales techniques, mechanism, and best practices
• Solid knowledge in customers services and types and relationship management
• Basic knowledge in the ESRI key products & services
• Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint)
• Demonstrated leadership experience.
• Sense of urgency necessary to meet goals, objectives, and deadlines.
• Excellent written, verbal and presentation skills. Able to communicate technical concepts to non-technical personnel.

Education

• Degree in Business, Computer Information Systems or related field or equivalent experience may be considered.

Generic & Specific Skills:

• Shall be able to read, write and speak English language freely.