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Account Manager Specialty Commercial
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PRIMARY PURPOSE:
The primary purpose of this role is to ensure that client and customer needs are thoroughly understood and met, fostering a positive and productive client-company relationship. Responsibilities include addressing client complaints, resolving service issues, processing service requests, and collaborating with other departments to deliver a seamless customer experience. The Account Manager must be adaptable and capable of managing a variety of tasks related to the Company’s House clients and Agent-owned business. This role involves reviewing and gathering necessary information to evaluate and process new business, renewals, and change requests for Specialty and Commercial accounts. Additionally, the Account Manager identifies opportunities to expand coverage through account rounding where applicable, contributing to the overall growth and success of the business.
MINIMUM QUALIFICATION REQUIREMENTS
- High school diploma or equivalent preferred
- Three years of experience in Property and Casualty insurance.
- Experience with Commercial and Program business insurance, business line customization, and/or rate negotiation
- Producers license in Property and Casualty & Life and Health
- Proficiency in using computer systems and basic software applications, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Ability to effectively navigate email, manage spreadsheets, and create documents with attention to detail.
- Excellent problem solving and decision-making skills on business issues
- Excellent communication, organizational and time management skills
- Flexible; ability to work independently and under minimal supervision
ESSENTIAL FUNCTIONS:
- Communicates with clients to ensure all their needs are understood and addressed.
- Builds strong client relationships to maintain old business and acquire new customers.
- Collaborates with internal departments to ensure customer requests are fulfilled.
- Resolves complaints and keeps track of all processes that pertain to the client’s request.
- Actis as the client’s representative to ensure focus is on improving the customer experience.
- Makes policy changes, as authorized, and as requested by the client.
- Obtains necessary information to evaluate and process new and renewal risks.
- Oversees marketing policy renewals, including requesting to bind and/or decline coverage
- Offers payment options including premium financing
- Collects and remits payment to carriers, brokers or Agency to process.
- Secures coverage requirements through discussions with producers and develops detailed underwriting information for presentation to insurance companies or brokers.
- Collaborates with producers in reviewing coverage recommendations and in tailoring the needs of the client in relation to market capabilities to ensure that the client obtains the most effective coverage(s).
- Reviews quotes from companies and prepares insurance proposals for clients/producers.
- Discusses premium terms, manages documentation to bind coverage with policy issuance instructions.
- Coordinates and cooperates with other departments to achieve total account, servicing, and objectives.
- Assigns assistants to prepare binders, certificates, Auto ID cards and invoice.
- Advises unsuccessful quoting companies to close their files, suspends receipts of new policy.
- Reviews expiration list with producers.
- Discusses renewal strategies, completes renewal applications, review quotes received and collaborate with producers.
- Plans terms payment of premiums manages documentation to bind coverage with policy issuance instructions.
- Assigns assistants to prepare binders, certificates, Auto ID cards and invoice.
- Solicits renewal information from the insured.
- Submits renewal instructions.
- Suspends receipt of renewal policy.
- Produces diary quotes, new/renewal policies.
- Processes requests from clients when agent is unavailable.
- Participates in seminars and classes for knowledge and skill development.
- Maintain client files within the agency management system.
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