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Accounts Receivable Administrator
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Empower Rental Group is hiring an Accounts Receivable Administrator in Nashville!
Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding an Accounts Receivable Administrator to our team in the Franklin, TN location!
Company Benefits:
- 401(k)
- 401(k) matching
- Medical Insurance
- Dental Insurance
- Vision insurance
- Health Savings Account
- Employer-paid life insurance
- Employee Assistance Program
- Employer-paid STD disability benefit
- Paid Parental leave
- Paid time off
- Referral program
- Retirement plan
- Employee Sharing Program
Summary
The Accounts Receivable Administrator oversees accounts receivable department processes outside of cash applications and collections. Communicate with outside vendors and software providers regarding the status of the services we are utilizing. Coordinates customer requests that are not directly related to collections or cash applications. Assist in the areas of bad debt analysis, credit analysis, and risk analysis. Provides support and education to the branch employees and customers to assist them in correctly processing A/R items.
Responsibilities include, but are not limited to:
- Create and build new customer profiles.
- Update existing customer profiles.
- Assist customers in setting up their online profiles with BillTrust.
- Ensure all proper documentation has been received with new customer submissions
- Credit application, certificate of insurance, resale/exemption certificates, etc.
- Maintain all customer documentation for future reference, in accordance with company policy
- and accepted accounting practices.
- Upload certificates into the online database for better tracking purposes.
- Follow-up with customers on expired certificates that require renewal.
- Perform day-to-day Accounts Receivable processes (verifying, classifying, computing, posting, and recording accounts receivables’ data)
- Process credit card payments as needed.
- Post payments as needed.
- Make collection calls as needed.
- Contact customers immediately to resolve any issues or discrepancies.
- Assist with external audits, including responding to inquiries.
- Assist with resolving billing issues to ensure projects are billed and payment is collected.
- Responsible for the achievement of goals as determined by the department director.
- Informed superiors of areas regarding concern or opportunity.
- Maintains a work environment that is safe, clean, and organized.
- Provides Customer Service
- Answer customers and branches accounts receivables questions in a prompt and courteous manner.
- Communicate effectively with customers to foster customer satisfaction and to deepen client relationships
- Promptly advise Director of Credit & Collections of any issues or problems that could impact business operation
- Maintains a safe work environment.
- Performs job functions safely at all times.
- Participates in all safety meetings.
- Communicates all concerns or violations to appropriate manager(s) immediately.
- Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
- Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
- Demonstrates behaviors always aligned with Company’s Core Values.
- Continuous Improvement
- Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
- Perform other related duties as assigned.
Job Requirements:
- Associate degree in Accounting, Finance, or a relevant field preferred.
- Minimum of 2-3 years of experience in a billing, receivables, or similar role.
- Proficiency with Microsoft Office, specifically Excel required.
- Software experience preferred with the following: POR (point-of-rental), Rentalman, Sage, SharePoint, BillTrust, TrustLayer, & CreditSafe.
- Strong attention to detail, time management, and organizational skills required.
- Excellent interpersonal and communication skills with the ability to effectively present information and respond to questions from individuals and/or groups both within the organization or outside of the organization.
- Has a demonstrated ability to manage multiple tasks and high-volume workload. Strong sense of urgency and results orientation.
- Experience with Collections preferred.
Empower Rental Group is an Equal Opportunity Employer
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