Accounts Receivable Team Lead

Key Responsibilities :

• Team Management: Supervise and guide a team of Accounts Receivable (AR) representatives
• Performance Management: Evaluate team members' performance, provide feedback, and develop and execute improvement plans
• Training and Development: Train new and existing team members as needed and ensure team members stay up-to-date with industry developments

• Be the owner of Key Performance Indicators for payment application and responses to internal business partners.
• Be the first level of escalation for any operational issues and work related concerns.
• Manage stakeholder expectations and relationships at an operations level
• Report KPIs and team metrics to management regularly.

• Cash Application: Ensure accurate and timely application of cash receipts

• Daily internal reporting on team and individual performance to management
• Ensure accurate and efficient processing of payments
• Reconcile cash receipts to ensure accuracy and resolve any discrepancies

• Responsible for managing workflow and ticketing tools and ensuring tickets are closed timely
• Manage daily attendance and leave planning especially during month-end close
• Serve as a SME and be well versed in all daily operational activities
• Support and contribute to a smooth month-end close.

• Metrics and Reporting: Analyse and Daily/Weekly Report on Cash Apps metrics
• Prepare Process Knowledge Tests (PKTs) every quarter
• Communicate and Collaborate with various teams like credit control and business regarding payment and cash allocation issues and escalate in a proactive manner
• Support Manager in daily huddles with right data