Job Description:

• Provide administrative support and assist in the delivery of efficient and effective processes with an emphasis on excellent customer service
• Provide PA holiday cover for the Director’s office
• Provide quality administration for department processes across the full employee lifecycle
• First line support for all operations queries; answering departmental phones, administering relevant mailboxes
• Responsible for the accurate filing and maintenance of employee data in adherence to data protection requirements
• Maintain information, resources, manuals and policies
• Ensure administrative compliance in line with legal and regulatory requirements
• Processing of invoices
• Participate in business/ functional projects as required
• Administration of corporate and technical training portfolio liaising with venues, delegates and providers
• Generation of reports from system as required
• Providing ad-hoc support to the wider team where required
• Aligned to a defined business area offering support to the Senior Management and their team, providing a wide range of administrative support

• GCSE or equivalent in Maths & English with evidence of continuing development

• Highly proficient user of the Microsoft Office Suite including Word, Outlook, Excel and PowerPoint.
• Confident user of IT systems
• Effective communicator experienced in delivering excellent customer care to a wide range of stakeholders via telephone and email
• Ability to effectively manage workload and priorities, multi-task and achieve deadlines in a fast paced environment

• Good commercial and political awareness

• Previous PA or similar experience with demonstrable administration skills and excellent attention to detail
• A team player who is also able to work on own initiative
• Able to be discrete and maintain confidentiality
• Ability to adapt to changing requirements