Advice Nurse

The Position

• REANNOUNCEMENT**** Bargaining Unit: CNA - Registered Nurses Unit
  
  

Why Join Contra Costa Health Services?

Contra Costa Health Services is recruiting to fill one (1) permanent part-time (24 hour per week) Advice Nurse position in the Contra Costa Health Plan (CCHP) division located in Martinez, CA. This part-time position is eligible to receive County benefits (medical, dental, vision, paid time off, etc.)

Advice Nurses assess the needs of over 200,000 patients, including members of the Contra Costa Health Plan, patients from contracting counties, and all users of the County ambulatory care services. Advice Nurses document telephone calls and make referrals, apply clinical judgement within established nursing standards and protocols, interview patients and callers to learn more about the issue, contact the Health Plan authorization office to determine benefit limitations and consider patient care, and instruct patients for home care for themselves or for family members.

Candidates must be available to work evening, night, and weekend shifts on a rotating schedule. Eligible candidates who successfully pass the County language fluency examination may receive a monthly bilingual differential depending upon assignment.

Contra Costa Health Plan (CCHP) provides managed care health insurance with its safety net community and county provider partners at an affordable price for diverse populations. They offer patient-centered medical homes to assure coordinated, comprehensive, compassionate, and quality care. Contra Costa Health Plan (CCHP) is the County’s federally qualified Health Maintenance Organization (HMO).

We Are Looking For Someone Who Is

• Action-oriented and results-focused. You will need to take initiative and ensure tasks are completed in a timely and efficient manner
• Organized. You will handle confidential information and ensure information is accurately noted and logged
• Able to remain calm and think fast. You will encounter and need to respond to emergencies or crisis situations, calmly and effectively
• Respectful and understands diversity. You will work with a culturally and linguistically diverse population
• Patient. You will encounter callers who are agitated, stressed, confused, or difficult to describe what help they need
  
  

What you will typically be responsible for:

• Utilizing nursing processes to establish priorities and to refer patients to the proper level of care
• Making appointments, providing home care advice, or referring out to other services
• Informing doctors of issues needing attention that are outside the scope of advice nurse protocols
• Updating computer entries to reflect current patient registration data
  
  

A few reasons you might love this job:

• We offer fantastic health benefits, paid vacation, and a great retirement plan!
• We offer a flexible work schedule!
• You will work with a very supportive team
• You will gain knowledge of other county resources for patients
  
  

A few challenges you might face in this job :

• You are required to work night shifts, weekends, and holidays as part of the core schedule
• The Advice Nurse Unit is part of the Emergency Disaster Operations Team and becomes the resource unit for all of the County during a natural disaster and pandemic
• This is a 24/7 unit
  
  

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Reading Comprehension: Understanding and using written information
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
  
  

To read the complete job description, please visit the website: www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a Valid License as a Registered Nurse in the State of California.

Experience : Two (2) years of full-time or its equivalent experience as a telephone triage Registered Nurse; Or a Registered Nurse in one of the following areas of an acute care hospital: medical surgical unit, labor and delivery unit, post partum unit, pediatric unit, intensive or critical care unit, emergency department; Or a Registered Nurse in a surgery center or urgent care facility; Or a Registered Nurse in a maternal child health, home health, public health setting, or in nursing case management.

Typing: Ability to accurately type at a speed of not less than 30 words per minute.

Certificate: Possession of a Pharmacology certificate administered by the Contra Costa Health Services Department.

Desirable Qualifications

Certification or experience as an Advice Nurse

• PLEASE BE SURE TO ATTACHE PROOF OF YOUR VALID LICENSE AS A REGISTERED NURSE IN THE STATE OF CALIFORNIA TO YOUR APPLICATION AS WELL AS ALL CERTIFICATES****
  
  

Selection Process

• Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of filing. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Online Typing Test: Applicants must complete a timed typing test validating the ability to type at least 30 words per minute.
• Training and Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)
  
  

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

01

The purpose of this supplemental questionnaire is to provide applicants the opportunity to elaborate on their qualifications for this position and to assist in assessing each applicant's individual qualifications. Your responses to the supplemental questionnaire will be used to evaluate your relevant experience and training to determine which applicants will be invited to participate in the next step of the selection process.

• I understand
  
  

02

Types of Employment: Please indicate the types of employment you desire. Your name will be referred only for the types of employment you check.

• Permanent Full-Time (Regularly scheduled 40 hours per week, full fringe benefits)
• Permanent Part-Time: Regularly scheduled less than 40 hours per week; prorated vacation and sick leave; medical benefits on a shared cost basis if position is 16 hours or more per week and retirement on a shared cost basis if position is 20 hours or more per week.
• Permanent Intermittent: Irregular, unscheduled employment on an on-call basis; paid hourly; must be available to work every other weekend; scheduled for one major and three minor holidays; prorated vacation and sick leave.
• Limited Term Temporary: A limited period of time; paid on an hourly basis.
  
  

03

I possess a current, valid, and unrestricted Registered Nurse license issued by the California Board of Registered Nursing and have attached a copy.

• Yes
• No
  
  

04

Do you possess two (2) years of full-time or its equivalent experience as: 1. A telephone triage Registered Nurse OR 2. A Registered Nurse in one of the following areas of an acute care hospital: medical surgical unit, labor and delivery unit, post partum unit, pediatric unit, intensive or critical care unit, emergency department OR 3. A Registered Nurse in a surgery center or urgent care facility OR 4. A Registered Nurse in a maternal child health, home health, public health setting, or in nursing case management

• Yes
• No
  
  

05

If you answered yes to the question above, please state: 1. How you met the experience requirements. 2. Employer name(s), employment date(s), job title(s), and how many hours worked per week. If you answered no, please state N/A.

06

I possess and have attached a copy of a Pharmacology certificate administered by the Contra Costa Health Services Department.

• Yes
• No
  
  

07

How many years of full-time experience do you have assessing patients over the phone in order to identify their medical concerns?

• None or less than one (1) year of experience as described above
• One (1) year but less than two (2) years of experience
• Two (2) years but less than three (3) years of experience
• Three (3) years but less than four (4) years of experience
• Four (4) years but less than five (5) years of experience
• Five (5) or more years of experience
  
  

08

Approximately how many incoming phone calls would you receive and provide advice per day to patients and callers while working in an Advice Nurse call center?

• I have not worked in an Advice Nurse call center receiving incoming phone calls and provided advice to patients and callers
• 1 - 10 calls per day
• 11 - 20 calls per day
• 21 - 30 calls per day
• 31 - 40 calls per day
• 41 + calls per day
  
  

09

What is the first key assessment question you would ask a caller that is calling about a three-year-old that has a wet cough and a history of asthma?

• Is there nausea or vomiting?
• Is there difficulty of breathing and urinating?
• Is there shortness of breath, difficulty of breathing or wheezing?
• Are they wheezing and taken their medication?
• Do they have a temperature and are they wheezing?
  
  

10

What is the first key assessment question you would ask a caller that is a 26-year-old female complaining of excessive vaginal bleeding for two days?

• Are you pregnant or have you taken a pregnancy test?
• Are you feeling lightheaded or dizzy?
• How many pads or tampons have you soaked through in the last two hours?
• Have you had any recent procedures?
• Any STD or STI concerns?
  
  

11

Select the option that best describes your area of expertise.

• Telephone triage or advice nurse
• Emergency Room
• Pediatrics
• Medical Surgical
• Home Health
• Other
  
  

12

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process or released from future employment with Contra Costa County.

• I understand
• Required Question